1

Sign in to Control Hub.

2

Navigate to Management > Apps, then select the Service Apps tab.

3

Choose the required service app.

To authorize the service app you need to purchase the SKU for the service app.

Your organization must have the required subscription for the BYOVA service app before you can authorize it.

4

Enable the Authorization toggle.

5

Check the following fields on the service app:

  • Scopes—Access level definitions for the chosen service app.
  • Data Exchange Schemas—Schema definition for the service app use case.
  • Data Exchange Domains—Authorized domain of the URL for which you need the connection.
6

Click Save.

What to do next

Create the Contact Center AI configuration. For more information, see Create a Contact Center AI configuration.