CCA Enterprise customers and CCA Service Providers may elect to use generic prompts from the list supplied below or custom, branded audio prompts.  Custom prompts are free of charge and are deployed only once a quarter. Generic and custom prompts cannot be expedited.

Only the Welcome, Closing, Call-in, and Call-back prompts may be customized. System prompts cannot be customized and are noted in the tables below.

The following 3 audio prompts may be replaced with Generic or Customized prompts: 

The user chooses to call-in to the meeting:

Default prompt	Welcome to Webex
Generic prompt options	Welcome to Webex (4100) {music} Welcome to Webex (4125) Welcome to the conference. (4637) Welcome to the conference calling center. (4643) Welcome to the meeting!  (4652) Welcome to your meeting! (4853) Welcome! (4807)
Samples of Custom prompts	Welcome to Example.com conferencing. Thank you for joining an Example.com meeting Welcome to Example.com Webex service Welcome to Example.com Conferencing, powered by Cisco Webex
Generic or custom prompt will be played within this sentence	{Welcome to Webex}, enter your access code or meeting number, followed by pound…"  * Note: Text outside of the brackets is a system prompt and cannot be customized.

The user receives a call-back to join the meeting:

Default prompt	Welcome to Webex
Generic prompt options	Welcome to Webex (4100) {music} Welcome to Webex (4125) Welcome to the conference. (4637) Welcome to the conference calling center. (4643) Welcome to the meeting!  (4652) Welcome to your meeting! (4853) Welcome! (4807)
Samples of Custom prompts	Welcome to Example.com conferencing. Thank you for joining an Example.com meeting. Welcome to Example.com Webex service. Welcome to Example.com Conferencing, powered by Cisco Webex.
Generic or custom prompt will be played within this sentence	{Welcome to Webex}, press 1 to be connected to your meeting…  * Note: Text outside of the brackets is a system prompt and cannot be customized.

The user leaves the meeting:

Default prompt	Thanks for using Webex. Please visit our website at www.webex.com.
Generic prompt options	Thank you for attending. Goodbye. (4758) The conference has ended. Thank you for joining.   (4640) Thank you for joining the meeting. This call will now be disconnected. (4733)   Thank you for using the Conference Calling Center. Your call has ended.  (4754) Thank you. (0043) Goodbye. (4734) Thank you for joining! (4653)    Thanks for participating in our WebEx meeting.  (4858) Thanks for participating in our meeting. (4859) The meeting has ended.  (4736) This meeting has ended. This call will now be disconnected.  (4737) This call has been disconnected. Thank you for joining. (4641) This call will now be disconnected. (4820) Thank you for joining the conference. You will now be disconnected. (4947)
Samples of Custom prompts	Thank you for joining the Example.com’s conference. Goodbye. Thank you for using Example.com meeting center. Learn more about our products at www.example.com.
Generic or custom prompt will be played within this sentence	(Thanks for using Webex. Please visit our website at www.webex.com)  *

In practice, Call in and Call back prompts are often identical, but they can be different if requested.

Languages:

Generic and custom audio prompts are recorded and deployed in all 37 supported Webex languages. We are not able to deploy a single language or subsets of these languages:

• Arabic (Saudi Arabia)
• Bulgarian (Bulgaria)
• Catalan (Spain)
• Czech (Czech Republic)
• Danish (Denmark)
• German (Germany)
• English (Australia)
• English (United Kingdom)
• English (New Zealand)
• English (United States)
• Spanish (Colombia)
• Spanish (Spain)
• Finnish (Finland)
• French (Canada)
• French (France)
• Hebrew (Israel)
• Croatian (Croatia)
• Hungarian (Hungary)
• Bahasa Indonesia (Indonesia)
• Italian (Italy)
• Japanese (Japan)
• Korean (Republic of Korea)
• Dutch (Netherlands)
• Norwegian (Norway)
• Polish (Poland)
• Portuguese (Brazil)
• Portuguese (Portugal)
• Romanian (Romania)
• Russian (Russian Federation)
• Serbian (Republic of Serbia)
• Swedish (Sweden)
• Thai (Thailand)
• Turkish (Türkiye)
• Ukrainian (Ukraine)
• Vietnamese (Vietnam)
• Chinese (China)
• Chinese (Taiwan)

Key Callouts

• Custom audio prompts are recorded by Cisco Webex voice talent to provide a consistently high-quality audio experience for our customers. Only the three prompts listed above can be customized.
• We cannot accommodate recordings supplied by customers.
• Other CMR, Webex, Webex Training, Webex Support, Webex Meetings, and Webex Events prompts cannot be customized. Only the three prompts listed above can be replaced with generic prompts or custom prompts.
• Prompt customization is only supported for CCA customers. Applying custom or generic prompts is not available to Hybrid CCA Customers whose service includes Webex PSTN numbers.
• Custom and Generic prompt length cannot exceed 7 seconds in English.
• Customers must have a unique number set (i.e.: a number set that is not shared with other customers). If two different customers are using the same access number (DNIS) as part of the number set, the customized prompt will play for both customers.
• Cisco has a quarterly deployment cycle for customized audio prompts aligned with the Cisco fiscal year:
  • Q1: Prompt requests due August 3. Prompts are released before the end of October.
  • Q2: Prompt requests due November 3. Prompts are released before the end of January.
  • Q3: Prompt requests due February 3. Prompts are released before the end of April.
  • Q4: Prompt requests due May 3. Prompts are released before the end of July.

Updating or Removing a Customized Prompt

• Should a customer's needs change, customized prompts can be updated or removed by requesting the change through Cisco Support.

For more information, or to submit a request to customize your CCA audio prompts:

• Enterprise customers should contact Cisco Support.

Please provide them with the customization request (from the table above) and the Webex site(s) you would like to change.