This feature allows you to manage the mode-based forwarding of the specified features on a line key. You can manually switch the operating mode of Call Queues, Hunt Groups, and Auto Attendants on your phone. Hence, the incoming calls are effectively routed to different destinations based on the operating mode you've selected.

Before you begin

  • Your administrator has configured a series of operating modes for the organization and locations.
  • Your administrator configures five features for line keys and your phone screen displays up to five features with respective line keys.
1

Select a line key.

2

Do one of the following actions:

  • Press the Edit mode softkey to select an operating mode.

    1. Press the Navigation cluster, up or down, to switch between the modes. The current switch back mode is displayed on the right side of the mode name.

    2. Press the Details softkey to view detailed time duration of a mode.

    3. Press the Manual on or Manual off softkey to specify how to switch back to the normal operation mode: automatically or manually and then press Set.

    For example, an operating mode <Mode name> Automatic switch will be changed to <Mode name> Manual switch after you press the Manual on softkey. It indicates that the operating mode retains until you manually switch back to a normal mode.

  • Press the Extend softkey to add time extension to an operating mode or retain the current operating mode.

    • Select Specify duration to add time extension to an operating mode.

      1. Press the Navigation cluster (left or right) or press the < or > softkey to select time extension in minutes. The minimum value is 30 minutes.

      2. Press the Set softkey.

      3. (Optional) After you extend an operating mode, the Extend softkey becomes Edit extend. Press this softkey and then select Switch manually. The current operating mode retains till you manually switch back to a normal mode.

    • Select Switch manually. The current operating mode retains till you manually switch back to a normal mode.
    • You cannot extend an operating mode that needs to be switched manually back to normal.
    • When the current state is not in any mode period, the Extend softkey is disabled.

  • Press the All features softkey for batch edit.

    1. Press Batch edit to list all features except the ones with mode-based forwarding disabled.

    2. Press the Navigation cluster, up or down, to switch between the features, and then press Select to select one or more features. Alternatively, select All features.

    3. Press the Edit mode softkey to select an operating mode.

      Only common operating modes will be displayed for batch edit. If there are no common modes available, the phone displays an alert.

    4. Press the Set softkey.

    By default, the operating status is set to Switch manually for the mode you have selected during batch editing.

  • Press the Revert mode softkey to return to the normal operating mode if this operating mode has a time extension or has been set to switch manually.

This feature allows you to manage the mode-based forwarding of the specified features on a line key. You can manually switch the operating mode of Call Queues, Hunt Groups, and Auto Attendants on your phone. Hence, the incoming calls are effectively routed to different destinations based on the operating mode you've selected.

Before you begin

  • Your administrator has configured a series of operating modes for the organization and locations.
  • Your administrator configures five features for line keys and your phone screen displays up to five features with respective line keys.
1

Press a line key.

2

Do one of the following actions:

  • Tap Edit mode.

    1. Tap to select a mode. The current switch back mode is displayed on the right side of the mode name.

    2. Tap the blue exclamation mark icon next to the selected mode to view detailed time duration of a mode.

    3. Toggle Manual switch on or off to specify how to switch back to the normal operation mode: automatically or manually and then tap Set.

    For example, an operating mode <Mode name> Automatic switch will be changed to <Mode name> Manual switch after you press the Manual on softkey. It indicates that the operating mode retains until you manually switch back to a normal mode.

  • Tap Extend to add time extension to an operating mode or retain the current operating mode.

    • Tap Specify duration to add time extension to an operating mode.

      1. Tap < or > to select time extension in minutes. The minimum value is 30 minutes.

      2. Tap Set.

      3. (Optional) After you extend an operating mode, the Extend menu becomes Edit extend. Tap Edit extend and then tap Switch manually. The current operating mode retains till you manually switch back to a normal mode.

    • Tap Switch manually. The current operating mode retains till you manually switch back to a normal mode.
    • You cannot extend an operating mode that needs to be switched manually back to normal.
    • When the current state is not in any mode period, the Extend softkey is disabled.

  • Tap All features for batch edit.

    1. Select Batch edit to list all features except the ones with mode-based forwarding disabled.

    2. Tap to select one or more features. Alternatively, tap All features.

    3. Tap Edit mode to select an operating mode.

      Only common operating modes will be displayed for batch edit. If there are no common modes available, the phone displays an alert.

    4. Tap Set.

    By default, the operating status is set to Switch manually for the mode you have selected during batch editing.

  • Tap Revert to return to the normal operating mode if this operating mode has a time extension or has been set to switch manually.

LED colors and icons

On 9841, 9851, and 9861, your phone screen displays features with line keys illuminate to indicate the operating mode status. On 9871 and 8875, the features are displayed together with status icons. The following table describes the default operating modes, the associated LED colors displayed on the line keys, and status icons.

Table 1. Operating mode LED color, icon, and status

Color

Line keys (9841, 9851, and 9861)Status icons (9871 and 8875)Operating Mode Status

Description

Green (steady)

Operating mode line key with green LED

Operating mode with green status icon

Normal operating mode

The current routing follows the normal operating mode, even if in some periods there is no operating mode configured by your administrator. The feature's operating mode switches automatically under the following circumstances:

  • The current mode reaches its end time.
  • A higher precedence mode reaches its start time.

Amber (steady)

Operating mode line key with amber LED

Operating mode with amber status icon

Automatic switch back exception (Start early)

You have switched the feature to an operating mode before its start time. This mode runs as an exception until its start time is reached. At this point, the mode automatically switches the feature back to normal operation.

Automatic switch back exception (Extended)

You have extended the operating mode before it reaches its end time. This mode runs as an exception until the extension end time is reached. That is, the mode's end time plus an extension of up to 12 hours. At this point, the mode automatically switches the feature back to normal operation.

Automatic switch back exception (Exception)

You have switched the feature to another operating mode that is running in its scheduled time, but the original operating mode takes precedence. The mode runs as an exception until its end time is reached. At this point, the mode automatically switches the feature back to normal operation.

For example, there are Mode A (8 AM to 5 PM) and Mode B (12 PM to 1 PM). The administrator sets Mode B to have precedence over Mode A. Hence, the system operates in Mode B from 12 PM to 1 PM. If you switch Mode B to Mode A during this period, this exception occurs. In this exception state, Mode A remains active until 5 PM.

Red (steady)

Operating mode line key with red LED

Operating mode with red status icon

Manual switch back exception (Switch manually)

You have switched the operating mode or extended the mode for manual switch back. The operating mode runs as an exception until you manually switches the feature back to normal operation or a different mode.

Gray (Off)

Operating mode line key with LED off

Operating mode with Disabled status icon

Mode-based fwd disabled

One of the following scenarios occurs:

  • There is no operating mode associated with the feature.
  • Mode-based forwarding is disabled.
  • Your phone doesn’t receive a response from the server.

Operating mode with Unrecognized status icon

Unrecognized