Site administrators can set up frequently used replies for agents to use during customer chats.
Create Frequently Used Sentences and Groups
You can create a group of frequently used sentences that an agent can use during a support session. You can add new groups or sentences at any time.
Associate Sentence Groups with Agents and Queues
Once you have created frequently used sentence groups, you can associate them with specific agents or with specific support session queues. Both agents and queues can be assigned multiple frequently used sentence groups.