Partner Hub provides a set of controls within the User Status view that lets Webex for BroadWorks Service Provider administrators review user provisioning status and resolve provisioning errors with untrusted emails.
Verify Users with Untrusted Emails
If you are provisioning Webex for BroadWorks users using flow-through provisioning with untrusted emails, users must self-provision by entering their email address in the User Activation Portal. If the user encounters an error, they can use the Try again option that displays in the portal to make another attempt. If the user reencounters the error, the administrator can use the below steps in Partner Hub to review the status and either onboard the user, delete the user, or apply configuration changes.
Sign in to Partner Hub and select Settings.
Scroll to BroadWorks Calling and select View Templates. Select the appropriate Customer Template.
Under User Verification, verify that the following settings are set to ensure that flow-through provisioning with untrusted emails is configured properly:
After user provisioning occurs, in the User Verification section, click Show User Status to check provisioning status.
The User Status view displays the list of users along with details such as the BroadWorks ID, selected package type, and the current Status, which shows if the user is provisioned, or if there is pending requirement.
For users with errors or pending requirements, click the three dots on the right and choose one of the following administrative options:
Additional View Options
The following additional options are available when viewing the list of users:
Export—Click this button if you want to export the user list to a CSV file.
Exclude provisioned users—Enable this toggle if you want to view only users with pending requirements or errors.