Introduction

No one joining your event

• Check that the invitation contained the correct URL.

• Verify that you scheduled the event for the correct time zone.

• Contact attendees to rule out technical issues.

Participant cannot log in

• Verify that the participant is using the correct password.

• Ask the participant to open a new browser window and copy and paste the event URL from the invitation email into the browser Address bar.

Webex Events application loads slowly

• Ask the participant to log off and log back in again.

• Ask the participant to close all applications except Webex Events.

• Have the participant clear the Web browser cache and delete temporary files and cookies.

• Verify that the issue is not with the participant’s ISP by asking them to test a Web page they access frequently.

Participant’s audio disconnects

• Send a chat or an instant message to the participant and ask them to rejoin the audio conference by clicking the Audio button and selecting a phone or VoIP option.

Your browser crashes

• Open a new browser window and try to rejoin the event using the event number and Host ID.

• If you cannot rejoin, stay on the phone.

• Have backup material that you can read over the phone, or ask your alternate host to present.

You are hearing hold music

• Use the audio indicator in the Participants panel to identify whose line it is, then mute that participant.

• Send the participant a chat message asking to take you off hold.

• Explain what happened, and explain how participants can mute their own connections.

Participants cannot hear one another

• Make sure that audio connections are not muted.

• Have participants check their phone or VoIP connections and confirm that microphones or headsets are powered and switched on.

• Try to reset a VoIP connection by clicking Mute > Unmute.

Late arrival

• Greet the late arrival when appropriate, but keep the event going.

• Have a cut-and-paste chat message explaining that participants shall have access to chat or the event recording later if they want to review what they missed.

Multi-tasking participant

• Use planned interactivity, such as direct questions or polls, to engage the audience. For example, solicit feedback or input regularly or call on specific attendees to contribute.

• Ask participants to mute their audio or do it for them.

Difficult participant

• Ask that side-bar conversations be taken offline. You can do this through both audio and private chat.

• Adjust the participant’s privileges (mute audio, remove chat, and annotation privileges).

• If the behavior continues, expel the participant. You might have to lock the event to keep the participant from rejoining.