If issues persist consider asking a panelist to help you troubleshoot. Do not let challenges keep you from connecting with participants.
Addressing Technical Issues
No one joining your event
Check that the invitation contained the correct URL.
Verify that you scheduled the event for the correct time zone.
Contact attendees to rule out technical issues.
Participant cannot log in
Verify that the participant is using the correct password.
Ask the participant to open a new browser window and copy and paste the event URL from the invitation email into the browser Address bar.
Webex Events application loads slowly
Ask the participant to log off and log back in again.
Ask the participant to close all applications except Webex Events.
Have the participant clear the Web browser cache and delete temporary files and cookies.
Verify that the issue is not with the participant’s ISP by asking them to test a Web page they access frequently.
Participant’s audio disconnects
Send a chat or an instant message to the participant and ask them to rejoin the audio conference by clicking the Audio button and selecting a phone or VoIP option.
Your browser crashes
Open a new browser window and try to rejoin the event using the event number and Host ID.
If you cannot rejoin, stay on the phone.
Have backup material that you can read over the phone, or ask your alternate host to present.
You are hearing hold music
Use the audio indicator in the Participants panel to identify whose line it is, then mute that participant.
Send the participant a chat message asking to take you off hold.
Explain what happened, and explain how participants can mute their own connections.
Participants cannot hear one another
Make sure that audio connections are not muted.
Have participants check their phone or VoIP connections and confirm that microphones or headsets are powered and switched on.
Try to reset a VoIP connection by clicking Mute > Unmute.
Managing Distractions
Late arrival
Greet the late arrival when appropriate, but keep the event going.
Have a cut-and-paste chat message explaining that participants shall have access to chat or the event recording later if they want to review what they missed.
Multi-tasking participant
Use planned interactivity, such as direct questions or polls, to engage the audience. For example, solicit feedback or input regularly or call on specific attendees to contribute.
Ask participants to mute their audio or do it for them.
Difficult participant
Ask that side-bar conversations be taken offline. You can do this through both audio and private chat.
Adjust the participant’s privileges (mute audio, remove chat, and annotation privileges).
If the behavior continues, expel the participant. You might have to lock the event to keep the participant from rejoining.