The call park service supports two types of call park.

  • Call Park Direct—Allows users to park a call against a specific user's extension or call park extension.

  • Call Park Group—Allows a defined group of users known as members to automatically park calls against available park destinations configured in a call park group. Park destinations can be either member's extensions or call park extensions.

Call Park Direct

  • To park a call to a user or call park extension, the parking user puts the active call on hold and initiates a new call to the feature access code (FAC) *68 + (destination user’s extension) or (destination call park extension). The call remains parked until retrieved or a call park recall occurs.

  • To park a call using a call park extension being monitored by a user’s Cisco phone, the user presses the line key associated with the free call park extension.

Gruppe for parkering af opkald

To park a call to a group, the parking user puts an active call on hold and initiates a new call to the feature access code (FAC) #58. The call park group service automatically hunts for the first available call park destination of the call park group to park the call against. The call park group feature always starts at the first assigned call park destination. When a destination is available, and the call is parked against that destination, the caller parking the call receives an announcement with the extension the call is parked against. The parking user may then announce or page that a call has been parked against an extension for retrieval.

Call park retrieve and recall user settings

The following operations apply to both call park direct and call park group.

  • To retrieve the parked call, any user within the organization can dial *88 + (extension of parked call).

  • To retrieve a call from a monitored call park extension, the user presses the line key associated with the call park extension holding the parked call.

  • Hvis det parkerede opkald ikke hentes inden for det klargjorte tilbagekaldelses tidspunkt, hentes det parkerede opkald og præsenteres for brugeren, som oprindeligt parkerede opkaldet eller en alternativ tilbagekaldsbruger.

    • Call Park Direct—These settings are at the Locations level and are under Calling > Locations > Advanced Call Settings > Call Park Settings.

    • Call Park Group—These settings are at the Call Park Group level and are under Calling > Features > Call Park Group setting.

  • If the parking user’s line appears on other phones as shared or monitored, these phones also will be notified of the reverted calls, as shown in the Receptionist Client.

The Ring Pattern, Recall Timer, and Alert Hunt Group Wait Time values apply to both Call Park Direct and Call Park Group. These settings are at the Locations level and are under Calling > Locations > Advanced Call Settings > Call Park Settings.

Add call park extensions manually

Du kan manuelt tilføje op til 100 lokalnumre til parkering af opkald pr. placering.

1

Fra kundevisningen i https://admin.webex.com/, skal du gå til Tjenester > Opkald > Funktioner.

2

Go to the Call Park Extension card and click on Add New.

3

Choose the location where you want to add a call park extension.

4

Indtast et lokalnummer til parkering af opkald og et lokalnummer.

5

Vælg Gem.

Add multiple call park extensions
1

Fra kundevisningen i https://admin.webex.com/, skal du gå til Tjenester > Opkald > Funktioner.

2

Go to the Call Park Extension card and click on Manage and select Bulk manage.

3

Download CSV-skabelonen, og indtast de nødvendige oplysninger.

Du kan tilføje op til 1000 forlængelser for parkering af opkald ad gangen. Hvert sted kan have op til 100 forlængelser for parkering af opkald.

4

Click Import CSV File, select the CSV file and click Submit.

Du kan se status for CSV-importen på siden Opgaver.

Create a call park group

Før du begynder

Opsæt eller skift konfigurationen af din parkering af opkald i uden for spidstiden for at undgå driftsafbrydelser.

1

Fra kundevisningen i https://admin.webex.com, skal du gå til Tjenester > Opkald > Funktioner.

2

Go to the Call Park Group card and click on Add New.

Select a location in the pop up window.
3

On the Location and Name page, enter a name for the call park group. Klik på Næste.

4

On the Members page, search and add available members by name, phone number, or extension. Here, members define who can park the call. Klik på Næste.

Virtual line numbers can also be added as a member of call park group.

You can make changes to the existing entries.

Click the to remove members.

5

On the Park Destinations page, the Use members as park destinations is disabled by default.

You can search for and add call park extensions where the group parks the calls. Klik på Næste.

Only call park extensions can be added to the destination list.

You can make changes to the existing entries.

Click the to remove park destinations.

6

På siden Indstillinger for tilbagekald skal du vælge din foretrukne valgmulighed Tilbagekald til i rullemenuen.

Tilbagekaldsdestinationen er den bruger eller gruppe, som opkaldet vil blive videreledt til, hvis opkaldet ikke opfanges. Det er følgende valgmuligheder:

  • Alert parking user only—If a parked call is not picked up, it is reverted to the person that parked the call after the Recall Timer has lapsed. Hvis parkeringsbruger ikke afhenter det tilbagekald, og tilbagekaldelsestimeren udløber igen, forsøges parkeringsbruger igen.

  • Alert parking user first, then hunt group—If a parked call is not picked up, it is reverted to the person that parked the call after the Recall Timer has lapsed based on the configured recall time. If the parking user does not pick up the reverted call in the set time (Alert Hunt Group Wait Time), the call will be forwarded to the selected hunt group. Opkaldet vil derefter følge den viderestillingsgruppe routing og vil ikke blive gendannet.

  • Alert hunt group only—If a parked call is not picked up the call in the set time (Recall Timer), the call will be forwarded to the selected hunt group. Opkaldet vil derefter følge den viderestillingsgruppe routing og vil ikke blive gendannet.

Hvis du vælger en viderestillingsgruppe, du vil tilbagekalde til, skal du definere viderestillingsgruppe.
7

Gennemse dine indstillinger, og klik derefter på Opret.

Næste trin

You can also view the newly created call park group.

  1. Click the Call Park Name from the list to display a side panel. You can edit any specific entry.

    From the Park Destinations, you can select the Use members as park destinations check box. This removes all the call park extensions from the destination list.

  2. Click Yes, continue to proceed. The destination list with the call park extension(s) is removed.

    Click No, Cancel to cancel and exit from the window.

Configure call park settings for your location
When configuring a location in the Control Hub, you can change settings such as the location's call park settings.
1

From the customer view in https://admin.webex.com, go to Management > Locations, and then select the location you want to update.

2

Go to the Call Park Extension card and click on Manage and select Bulk manage.

3

Select the Calling tab, and then click Call Park Settings in the Calling Features Settings section.

4

Skift følgende indstillinger:

  • Klik på rullemenuen Tilbagekaldsvalgmuligheder for styret parkering af opkald, og vælg derefter en valgmulighed. If you select a hunt group, you’ll be asked to specify the hunt group in another drop-down menu. This setting only applies to call park direct.

  • Klik på rullemenuen Ringmønster. This option selects the ringing for reverted parked calls to have a distinctive ring to differentiate it from other calls. This setting applies to both call park direct and call park groups.

  • In Recall Timer, enter the number of seconds the call is parked before it's recalled. This setting applies to both call park direct and call park groups.

  • In Alert Hunt Group Wait Time, enter the number of seconds that the call is parked with the hunt group after the parked user has been alerted.

    This setting applies to Call Park Direct and Call Park Group if you have chosen the Alert parking user first, then hunt group option in the Recall options for directed call park and Recall To drop-down menu, respectively.

5

Klik på Gem.

Bulk manage call park groups