The call park service supports two types of call park.

  • Call Park Direct—Allows users to park a call against a specific user's extension or call park extension.

  • Call Park Group—Allows a defined group of users known as members to automatically park calls against available park destinations configured in a call park group. Park destinations can be either member's extensions or call park extensions.

Call Park Direct

  • To park a call to a user or call park extension, the parking user puts the active call on hold and initiates a new call to the feature access code (FAC) *68 + (destination user’s extension) or (destination call park extension). The call remains parked until retrieved or a call park recall occurs.

  • To park a call using a call park extension being monitored by a user’s Cisco phone, the user presses the line key associated with the free call park extension.

Grup parcare apeluri

To park a call to a group, the parking user puts an active call on hold and initiates a new call to the feature access code (FAC) #58. The call park group service automatically hunts for the first available call park destination of the call park group to park the call against. The call park group feature always starts at the first assigned call park destination. When a destination is available, and the call is parked against that destination, the caller parking the call receives an announcement with the extension the call is parked against. The parking user may then announce or page that a call has been parked against an extension for retrieval.

Call park retrieve and recall user settings

The following operations apply to both call park direct and call park group.

  • To retrieve the parked call, any user within the organization can dial *88 + (extension of parked call).

  • To retrieve a call from a monitored call park extension, the user presses the line key associated with the call park extension holding the parked call.

  • În cazul în care apelul parcat nu este preluat în timpul de rechemare furnizat, apelul parcat este preluat și prezentat utilizatorului care a parcat inițial apelul sau unui utilizator alternativ de rechemare.

    • Call Park Direct—These settings are at the Locations level and are under Calling > Locations > Advanced Call Settings > Call Park Settings.

    • Call Park Group—These settings are at the Call Park Group level and are under Calling > Features > Call Park Group setting.

  • If the parking user’s line appears on other phones as shared or monitored, these phones also will be notified of the reverted calls, as shown in the Receptionist Client.

The Ring Pattern, Recall Timer, and Alert Hunt Group Wait Time values apply to both Call Park Direct and Call Park Group. These settings are at the Locations level and are under Calling > Locations > Advanced Call Settings > Call Park Settings.

Add call park extensions manually

Puteți adăuga manual până la 100 de extensii de parc de apeluri pentru fiecare locație.

1

Din vizualizarea clientului în https://admin.webex.com/, accesați Servicii > Apelarea caracteristicilor>.

2

Go to the Call Park Extension card and click on Add New.

3

Choose the location where you want to add a call park extension.

4

Introduceți un nume de extensie a parcului de apeluri și un număr de extensie.

5

Selectați Salvare.

Add multiple call park extensions
1

Din vizualizarea clientului în https://admin.webex.com/, accesați Servicii > Apelarea caracteristicilor>.

2

Go to the Call Park Extension card and click on Manage and select Bulk manage.

3

Descărcați șablonul CSV și introduceți informațiile necesare.

Puteți adăuga până la 1000 de extensii de parc de apeluri la un moment dat. Fiecare locație poate avea până la 100 de extensii de parc de apeluri.

4

Click Import CSV File, select the CSV file and click Submit.

Puteți vedea starea importului CSV pe pagina Activități.

Create a call park group

Înainte de a începe

Configurați sau modificați configurația parcului de apeluri în timpul orelor de vârf în afara orelor de vârf pentru a evita orice întrerupere a serviciului.

1

Din vizualizarea clientului în https://admin.webex.com, accesați Servicii > Apelarea caracteristicilor>.

2

Go to the Call Park Group card and click on Add New.

Select a location in the pop up window.
3

On the Location and Name page, enter a name for the call park group. Faceți clic pe Următorul.

4

On the Members page, search and add available members by name, phone number, or extension. Here, members define who can park the call. Faceți clic pe Înainte.

Virtual line numbers can also be added as a member of call park group.

You can make changes to the existing entries.

Click the to remove members.

5

On the Park Destinations page, the Use members as park destinations is disabled by default.

You can search for and add call park extensions where the group parks the calls. Faceți clic pe Înainte.

Only call park extensions can be added to the destination list.

You can make changes to the existing entries.

Click the to remove park destinations.

6

Pe pagina Setări rechemare, selectați opțiunea preferată Rechemare la din meniul vertical.

Destinația de rechemare este utilizatorul sau grupul la care va fi direcționat apelul dacă apelul nu este preluat. Acestea sunt următoarele opțiuni:

  • Alert parking user only—If a parked call is not picked up, it is reverted to the person that parked the call after the Recall Timer has lapsed. Dacă utilizatorul parcării nu preia apelul inversat și cronometrul de rechemare expiră din nou, utilizatorul parcării este încercat din nou.

  • Alert parking user first, then hunt group—If a parked call is not picked up, it is reverted to the person that parked the call after the Recall Timer has lapsed based on the configured recall time. If the parking user does not pick up the reverted call in the set time (Alert Hunt Group Wait Time), the call will be forwarded to the selected hunt group. Apelul va urma apoi rutarea grupului de vânătoare și nu va fi returnat.

  • Alert hunt group only—If a parked call is not picked up the call in the set time (Recall Timer), the call will be forwarded to the selected hunt group. Apelul va urma apoi rutarea grupului de vânătoare și nu va fi returnat.

Dacă selectați un grup de vânătoare pe care să-l rechemați, definiți grupul de vânătoare.
7

Revizuiți setările, apoi faceți clic pe Creare.

Ce este de făcut în continuare

You can also view the newly created call park group.

  1. Click the Call Park Name from the list to display a side panel. You can edit any specific entry.

    From the Park Destinations, you can select the Use members as park destinations check box. This removes all the call park extensions from the destination list.

  2. Click Yes, continue to proceed. The destination list with the call park extension(s) is removed.

    Click No, Cancel to cancel and exit from the window.

Configure call park settings for your location
When configuring a location in the Control Hub, you can change settings such as the location's call park settings.
1

From the customer view in https://admin.webex.com, go to Management > Locations, and then select the location you want to update.

2

Go to the Call Park Extension card and click on Manage and select Bulk manage.

3

Select the Calling tab, and then click Call Park Settings in the Calling Features Settings section.

4

Modificați următoarele setări:

  • Faceți clic pe meniul vertical Opțiuni reamintire pentru parcul de apeluri direcționate, apoi selectați o opțiune. If you select a hunt group, you’ll be asked to specify the hunt group in another drop-down menu. This setting only applies to call park direct.

  • Faceți clic pe meniul vertical Tipar inel. This option selects the ringing for reverted parked calls to have a distinctive ring to differentiate it from other calls. This setting applies to both call park direct and call park groups.

  • In Recall Timer, enter the number of seconds the call is parked before it's recalled. This setting applies to both call park direct and call park groups.

  • In Alert Hunt Group Wait Time, enter the number of seconds that the call is parked with the hunt group after the parked user has been alerted.

    This setting applies to Call Park Direct and Call Park Group if you have chosen the Alert parking user first, then hunt group option in the Recall options for directed call park and Recall To drop-down menu, respectively.

5

Faceți clic pe Salvați.

Bulk manage call park groups