The call park service supports two types of call park.

  • Call Park Direct—Allows users to park a call against a specific user's extension or call park extension.

  • Call Park Group—Allows a defined group of users known as members to automatically park calls against available park destinations configured in a call park group. Park destinations can be either member's extensions or call park extensions.

Call Park Direct

  • To park a call to a user or call park extension, the parking user puts the active call on hold and initiates a new call to the feature access code (FAC) *68 + (destination user’s extension) or (destination call park extension). The call remains parked until retrieved or a call park recall occurs.

  • To park a call using a call park extension being monitored by a user’s Cisco phone, the user presses the line key associated with the free call park extension.

Grupo de estacionamento de chamadas

To park a call to a group, the parking user puts an active call on hold and initiates a new call to the feature access code (FAC) #58. The call park group service automatically hunts for the first available call park destination of the call park group to park the call against. The call park group feature always starts at the first assigned call park destination. When a destination is available, and the call is parked against that destination, the caller parking the call receives an announcement with the extension the call is parked against. The parking user may then announce or page that a call has been parked against an extension for retrieval.

Call park retrieve and recall user settings

The following operations apply to both call park direct and call park group.

  • To retrieve the parked call, any user within the organization can dial *88 + (extension of parked call).

  • To retrieve a call from a monitored call park extension, the user presses the line key associated with the call park extension holding the parked call.

  • Se a chamada re estacionado não for recuperada dentro do tempo de recuperação provisionado, a chamada estacionado é recuperada e apresentada ao usuário que originalmente re estacionado a chamada ou um usuário alternativo de recuperação.

    • Call Park Direct—These settings are at the Locations level and are under Calling > Locations > Advanced Call Settings > Call Park Settings.

    • Call Park Group—These settings are at the Call Park Group level and are under Calling > Features > Call Park Group setting.

  • If the parking user’s line appears on other phones as shared or monitored, these phones also will be notified of the reverted calls, as shown in the Receptionist Client.

The Ring Pattern, Recall Timer, and Alert Hunt Group Wait Time values apply to both Call Park Direct and Call Park Group. These settings are at the Locations level and are under Calling > Locations > Advanced Call Settings > Call Park Settings.

Add call park extensions manually

Você pode adicionar manualmente até 100 ramais de estacionamento de chamadas por local.

1

Na exibição do cliente em https://admin.webex.com/, vá para Serviços > Chamadas > Recursos.

2

Go to the Call Park Extension card and click on Add New.

3

Choose the location where you want to add a call park extension.

4

Insira um nome de ramal de estacionamento de chamadas e um número de ramal.

5

Selecione Salvar.

Add multiple call park extensions
1

Na exibição do cliente em https://admin.webex.com/, vá para Serviços > Chamadas > Recursos.

2

Go to the Call Park Extension card and click on Manage and select Bulk manage.

3

Baixe o modelo CSV e insira as informações necessárias.

Você pode adicionar até 1000 ramais de estacionamento de chamada de cada vez. Cada local pode ter até 100 ramais de estacionamento de chamada.

4

Click Import CSV File, select the CSV file and click Submit.

Você pode ver o status de importação do CSV na página de Tarefas.

Create a call park group

Antes de começar

Configurar ou alterar a configuração do estacionamento de chamada durante os horários fora do pico para evitar interrupções do serviço.

1

Na exibição do cliente em https://admin.webex.com, vá para Serviços > Chamadas > Recursos.

2

Go to the Call Park Group card and click on Add New.

Select a location in the pop up window.
3

On the Location and Name page, enter a name for the call park group. Clique em Próximo.

4

On the Members page, search and add available members by name, phone number, or extension. Here, members define who can park the call. Clique em Próximo.

Virtual line numbers can also be added as a member of call park group.

You can make changes to the existing entries.

Click the to remove members.

5

On the Park Destinations page, the Use members as park destinations is disabled by default.

You can search for and add call park extensions where the group parks the calls. Clique em Próximo.

Only call park extensions can be added to the destination list.

You can make changes to the existing entries.

Click the to remove park destinations.

6

Na página Configurações de recordação , selecione sua opção preferida de Lembrar Para no menu suspenso.

O destino de recordação é para o usuário ou grupo para quem a chamada será direcionada se a chamada não for captada. Elas são as seguintes opções:

  • Alert parking user only—If a parked call is not picked up, it is reverted to the person that parked the call after the Recall Timer has lapsed. Se o usuário do estacionamento não pegar a chamada reversa e os intervalos do Temporizador de re horário novamente, o usuário de estacionamento será tentado novamente.

  • Alert parking user first, then hunt group—If a parked call is not picked up, it is reverted to the person that parked the call after the Recall Timer has lapsed based on the configured recall time. If the parking user does not pick up the reverted call in the set time (Alert Hunt Group Wait Time), the call will be forwarded to the selected hunt group. A chamada seguirá o roteamento grupo de busca e não será revertida.

  • Alert hunt group only—If a parked call is not picked up the call in the set time (Recall Timer), the call will be forwarded to the selected hunt group. A chamada seguirá o roteamento grupo de busca e não será revertida.

Se você selecionar uma grupo de busca lembrar, defina a opção grupo de busca.
7

Revise suas configurações e clique em Criar.

O que fazer em seguida

You can also view the newly created call park group.

  1. Click the Call Park Name from the list to display a side panel. You can edit any specific entry.

    From the Park Destinations, you can select the Use members as park destinations check box. This removes all the call park extensions from the destination list.

  2. Click Yes, continue to proceed. The destination list with the call park extension(s) is removed.

    Click No, Cancel to cancel and exit from the window.

Configure call park settings for your location
When configuring a location in the Control Hub, you can change settings such as the location's call park settings.
1

From the customer view in https://admin.webex.com, go to Management > Locations, and then select the location you want to update.

2

Go to the Call Park Extension card and click on Manage and select Bulk manage.

3

Select the Calling tab, and then click Call Park Settings in the Calling Features Settings section.

4

Altere as seguintes configurações:

  • Clique no menu suspenso Opções de lembrar para estacionamento de chamada direcionado e, em seguida, selecione uma opção. If you select a hunt group, you’ll be asked to specify the hunt group in another drop-down menu. This setting only applies to call park direct.

  • Clique no menu suspenso Padrão de toques. This option selects the ringing for reverted parked calls to have a distinctive ring to differentiate it from other calls. This setting applies to both call park direct and call park groups.

  • In Recall Timer, enter the number of seconds the call is parked before it's recalled. This setting applies to both call park direct and call park groups.

  • In Alert Hunt Group Wait Time, enter the number of seconds that the call is parked with the hunt group after the parked user has been alerted.

    This setting applies to Call Park Direct and Call Park Group if you have chosen the Alert parking user first, then hunt group option in the Recall options for directed call park and Recall To drop-down menu, respectively.

5

Clique em Salvar.

Bulk manage call park groups