The Call Park service, enabled for all users by default, allows a user to park a call against an available user’s extension or to a Call Park Extension. Call Park Extensions are extensions defined within the Call Park service for holding parked calls. The Call Park Group service allows a defined group of users to automatically park calls against other available members of a call park group. Parked calls can be picked up by other members of the group on their phone.
Call Park Feature Operation
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To park a call to a user or Call Park Extension, the parking user puts the active call on hold and enters feature access code (FAC) *68 + (destination user’s extension) or (destination Call Park Extension). The call remains parked until it’s retrieved, or a Call Park recall occurs.
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To retrieve the parked call any user within the organization can dial *88 + (extension of parked call).
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To park a call using a Call Park Extension being monitored by a user’s Cisco phone, the user presses the line key associated with the free Call Park Extension.
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To retrieve a call from a monitored Call Park Extension, the user presses the line key associated with the Call Park Extension holding the parked call.
Call Park Group Feature Operation
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To park a call to a group, the parking user puts an active call on hold and enters the feature access code (FAC) #58. The Call Park Group service automatically hunts for the first available member of the Call Park Group to park the call against. The Call Park Group feature always starts at the first assigned member. When a member is available, and the call is parked against that member, the caller parking the call receives an announcement with the extension of the member the call is parked against. The parking user may then announce or page the parked against user that a call has been parked against their extension.
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The parked caller is placed on hold until a member retrieves the parked call using *88 + (user extension) from the extension it was parked against. If the parked call is not retrieved within the provisioned recall time, the parked call is retrieved and presented to the user that originally parked the call or an alternate recall user. The recall user is a Call Park group setting and is configurable.
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If the parking user’s line appears on other phones as shared or monitored, these phones also will be notified of the reverted calls as well as shown in the Receptionist Client, by default, but it can be configured to not show the reverted calls.
You can manually add up to 100 call park extensions per location.
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From the customer view in https://admin.webex.com/, go to . |
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Click . |
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Select Manually Add. |
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Choose the location that you want to add a call park extension to. |
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Enter a call park extension name and extension number. |
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Select Save. |
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From the customer view in https://admin.webex.com/, go to . |
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Click . |
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Select Bulk Add in CSV. |
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Download the CSV template and enter the necessary information.
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Click Import CSV File, select the CSV file, and click Submit.
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Before you begin
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To avoid noticable delays when calls are retrieved, make sure that your number range doesn't overlap with your voicemail prefix.
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Set up or change your call park configuration during off-peak hours to avoid any service interruptions.
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From the customer view in https://admin.webex.com, go to . |
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Click .
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On the Location and Name page, select a location and enter a name for the call park group. Click Next.
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On the Add Users page, search for and add users to the call park group. Click Next. |
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On the Recall Settings page, select your preferred Recall To option in the drop-down menu. The recall destination is the user or group the call will be directed to if the call is not picked up. They are the following
options:
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Review your settings and then click Create. |
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From the customer view in https://admin.webex.com, go to , and then select the location you want to update. |
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Click Advanced Call Settings, and then click Call Park Settings. |
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Change the following settings:
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Click Save. |