Localization Logic for Audio Prompts for CCA-SP Customers


  • The Cloud Connected Audio Service Provider (CCA-SP) should first ensure that the bridge they are on indeed supports locale tagging.

  • CCA-SP partners should work with their Partner Success Manager (PSM) and Webex Cloud Services to confirm this before sending tags in an invite header.

The logic governing how local audio prompts are played for a CCA-SP customer is different for Callbacks and Dial-In connections. The principles are as follows:

Callback

  • Audio prompt localization is based on the user's Webex site preference. If no preference is set, the user's browser default language will be chosen.

  • Audio prompts cannot be customized for a specific CCA-SP partner or customer.

Dial-In

  • Audio prompt localization is determined at the call level. (SIP invite level.)

  • Partners can choose to play the prompt in any of the supported languages by sending the appropriate language tag (as documented under Language Preferences and Language Locale Codes for SIP URl Locale Parameter below).

  • Audio prompt localization does not require any release control or change control.

  • If a partner does not send a language locale tag in the SIP invite, then Webex will play audio prompts in the default language for the bridge, irrespective of the dial-in number.

  • The default language for the bridge is standardized across an audio bridge and cannot be customized for any specific CCA-SP partner or customer.

Language Preferences and Language Locale Codes for SIP URl Locale Parameter

CCA-SP partners need to communicate a language preference by sending a Locale in the SIP URI. The locale tag should be present in the SIP To header of the invite message to identify which language is desired. For example:
To: <sip::55156202@10.224.56.202;locale=en_US>

Webex examines this parameter and plays audio prompts in the local language.

Table 1. Language Locale Tags

Language

Code (Locale Tag)

Name

arabic

ar_SA

Arabic

cafrench

fr_CA

Canadian French

chinese

zh_CN

Simplified Chinese

danish

da_DK

Danish

dutch

nl_NL

Dutch

english

en_US

American English

finnish

fi_FI

Finnish

french

fr_FR

European French

german

de_DE

German

hungarian

hu_HU

Hungarian

indonesian

id_ID

Indonesian

italian

it_IT

Italian

japanese

ja_JP

Japanese

korean

ko_KR

Korean (South Korea)

laspanish

es_CO

Latin American Spanish

norwegian

no_NO

Norwegian

portuguese

pt_BR

Brazilian Portuguese

russian

ru_RU

Russian

spanish

es_ES

European Spanish

swedish

sv_SE

Swedish

trachinese

zh_TW

Traditional Chinese

turkish

tr_TR

Turkish

ukenglish

en_GB

British English