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Mar 6, 2020 | view(s) | people thought this was helpful

Error: 'Cannot connect to the recording service.' when Recording a Meeting with Partner Audio

Error: 'Cannot connect to the recording service' when recording a meeting with partner audio.

Error: 'You are experiencing a connection issue. Wait a few moments and try again' when using partner audio.

Error: 'You are experiencing a connection issue. Wait a few moments and try again'


Note:

This error appears a few moments after starting a Network-Based Recording.


Solution:

To resolve the issue:
  1. Log in to your Webex site. (Example: SITENAME.Webex.com)
  2. Click on the My Webex tab located on the top navigation bar.
  3. Click Preferences in the left navigation bar.
  4. Expand the Audio section. (You may need to click Setup)
  5. Scroll down to the My Webex Personal Conferencing section.
  6. Click on the Generate Account link.
  7. Click the Generate button.

    The 'Host and Attendee Access Codes' will appear.

     
  8. Click Close.

Test the recording function again in a new meeting scheduled with the new Personal Conferencing account.

If the issue persists, contact your partner support team for further assistance.

To get the Partner support phone number:

  1. Navigate to your Webex site. (Example: SITENAME.Webex.com)
  2. Click one of the Center tabs on the top navigation bar. (Example: Cisco Webex Meetings, Events, and Training)
  3. On the left side of the page, click the Contact Us link.

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