Error: 'Failed to get correct parameters while downloading the meeting component. Contact Technical Support for assistance.'

Error: 'Failed to get correct parameters while downloading the meeting component. Contact Technical Support for assistance.'

Error: 'Failed to get correct parameters while downloading the meeting component, when starting or joining a meeting.

 

Cause: The following error appears while starting or joining a meeting when TLS 1.2 is disabled in Internet Options:

User-added image

Solution:

To fix this issue, enable TLS 1.2:

  1. Click inside the search box on the taskbar, then type and select Internet Options.
  2. Select the Advanced tab in Internet Properties, then check Use TLS 1.2 box under Security.
  3. Click Apply and select OK.
If the issue persists, please contact technical support.

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