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Aug 26, 2020 | view(s) | people thought this was helpful

Webex Returns a 'SIP 599 Incoming call denied' Response when Attempting to Join a Meeting From a Video System

Error: 'SIP 599 Incoming call denied' when trying to join a meeting from a video device.

I receive a 'SIP 599 Incoming call denied' response when I try to join from my video device.

Why does my call history show calls to Webex with SIP 599 responses?

Why can I not connect to Webex Meetings from my SIP or H.323 video device or client?

How can I check if my IP address is blocked by Webex?

Cisco Webex utilizes several tools to protect the cloud infrastructure and services from attacks and abuse which could negatively impact customer meetings. As part of this effort, Cisco Webex makes use of third-party block-lists and compares the IP addresses from incoming calls (calls going to Webex from on-prem) against these block-lists.

If an incoming call matches a block-list, the call is rejected with a SIP response code of 599 with the reason text 'Incoming call denied'. Any subsequent retries of the same call, whether via the same IP addresses or not, will likewise be blocked.

To check if one of your IP addresses is hitting one of the block-lists, you can use the check utilities on the following page: 

Note: Only one IP address, or multiple IP addresses, may be blocked and result in calls failing even if they pass through different devices on different IP addresses.

Be sure to check all of the Internet-routable IP addresses which your calls may pass through, and request unblocking via the checking tools on the above page. For example, if you are utilizing a Cisco Expressway-Edge (Expressway-E) cluster, check all of the external IP addresses, typically referred to as the LAN2 IP address, or static NAT IP address. After the block-list provider has confirmed that your IP addresses have been unblocked, please allow five to ten minutes for any caching services to expire before attempting a new call.

If the issue persists, contact technical support. For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

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