Known Issues and Considerations


This list may include features that have not been released for government organizations. However, this is not a comprehensive list of feature gaps between Webex for Government and commercial Webex.

For help with the latest analytics capabilities, see Analytics for Your Webex for Government Portfolio.

For considerations and help with the latest diagnostics and troubleshooting capabilities, see Advanced Diagnostics and Troubleshooting for Your Webex for Government Meetings in Control Hub.

Known Issues using Devices in Webex for Government

  • devices.webex.com is not currently available to government users. This option provides an alternative to using the Webex app for wireless sharing. (Webex for Government cloud registered devices currently show a menu setting option, "To share wirelessly, go to devices.webex.com." This option is not currently supported for Webex for Government users.)

  • settings.webex.com is not currently available to government users. This option provides personal device activation and management, face upload (for face recognition), and customized backgrounds.

  • For the Join Webex button to work on government devices that are linked with Webex Edge for Devices, you must enable the Webex Optimized Experience. The button lets users enter the meeting number to join a government meeting. (The button won't work for government devices joining commercial meetings.)

Considerations for Devices in Webex for Government

  • Webex for Government does not support Cisco video devices that have reached End of Life, including CTS-series systems

  • Government users can only proximity pair with devices registered to the government cloud. Likewise, commercial users can only proximity pair with devices registered to the commercial cloud.

  • Devices that use the H.263 video codec display shared meeting content embedded inside the main video feed, together with other participants’ video.

  • When users join meetings across the boundary (commercial users join Webex for Government meetings, or vice versa), the joining and in-meeting experience is different than joining meetings within the boundary. The following table gives an overview of the different scenarios:

    Table 1. Join and In-Meeting Experience

    Type of device

    Commercial meeting

    Webex for Government meeting

    Commercial cloud registered (both personal mode and shared mode devices)

    Webex for Government cloud registered (both personal mode and shared mode devices)

    • Join button (OBTP)

    • Meeting does not support short video address (<meeting_number>@webex.com) dialing.

    • Full in-meeting experience (advanced mute, lock, layout options, full roster list, and more)

  • Webex for Government cloud registered devices can't join Microsoft Teams meetings using the Cisco Webex video integration with Microsoft Teams. The workaround is to use WebRTC.


    WebRTC calling to Microsoft Teams is not enabled by default. See Enable WebRTC to Join a Microsoft Teams Meeting from Webex Boards, Room Devices, and Desk Pros for help. (Always use https://admin-usgov.webex.com to access Control Hub for your government organization.)

  • Digital signage is not available on Webex for Government cloud registered devices.

  • Webex Assistant for Devices is not available on Webex for Government cloud registered devices.

Other Known Issues

  • People Insights profiles are not available in Webex for Government.

    Government users don't see the People Insights icon () in user profiles.

  • Webex Assistant for Meetings is not currently available in Webex for Government.

Other Considerations

  • A government user can join a commercial meeting from the Webex app (using the OBTP Join button) but the experience will be that of a guest. Depending on whether the meeting details include a web address or SIP address, the app will join by launching the meeting in a browser or by SIP.

    Likewise, commercial users joining government meetings from the Webex app will join as guests through browser launch or SIP.

  • Government users can't share animated GIFs in the Webex app. (The GIPHY library is not available in Webex for Government.)

Webex Device Experience During Meetings

When you join a commercial meeting from a government device, or a Webex for Government meeting from a commercial device, the experience is different than the full Webex-optimized join experience. Here are the key differences:

Table 2. Full Versus Limited In-Meeting Experiences

Feature

Full In-meeting Experience

Limited In-meeting Experience (Joining using SIP)

Authenticating from meeting lobby

Enter password directly on device to authenticate.

Use DTMF commands to enter password.

Video layout

Multiple video streams show, with video layout controls available on device.

Single transcoded video image shows, with DTMF commands available to change video layout.

Content share

Share shows in its own frame.

Share shows both as part of a single composed frame with all video streams and in larger format in a single frame below.

Participant list and individual controls

View participant list on device, with advanced controls for individual participants (mute, remove, promote, and so on).

No participant list, no advanced controls.

Meeting controls (record, mute all, lock, and so on)

Control meeting directly from device.

Use DTMF commands to control meeting.

Breakout sessions

Join breakout sessions from the device.

Currently, these devices can't participate. (You remain in the main meeting.)

Intelligence features (facial recognition, closed captioning, Webex Assistant)

Available.

Not available.