How Do I Change or Modify the Provisioning Contact Email Address in Cisco Commerce Workspace (CCW)?

How do I change or modify the provisioning contact email address in Cisco Commerce Workspace (CCW)?

How do I change the invalid or incorrect email ID in the Provisioning Contact Email field?

How do I update the provisioning contact email address?


The initial Provisioning email is sent to the appropriate provisioning contact listed in the order on the Requested Start Date (RSD). Suppose you have access to resend the email from Cisco Commerce Workspace (CCW). You can change the provisioning contact from CCW for subscription line(s) on your order, even beyond the RSD, until an organization is onboarded in Control Hub.

Basic Troubleshooting Steps

If the provisioning contact has not received an email, please check the Spam filters or folder.

Make sure to have your IT Admin allow these email addresses, so messages don’t go to spam/junk folders:

  • Sender:

Scenario 1: If you do not have access to edit the email from CCW

Reach out to the contact who placed the order in CCW and have them follow the steps below.

Scenario 2: If you have access to edit within CCW

You can change the provisioning contact until the Point of No Return (PONR)

           PONR = Organization onboarded in Control Hub (order mapped to the organization)

Once the organization is onboarded, you cannot edit the provisioning email. Either provisioning contact or admin can complete the service set up by logging into

To Edit the Provisioning Contact Email:

  1. Click on the Edit button at the line level for the Provisioning Contact Email:

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  1. Enter the new Provisioning Contact email > Click Save.
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Optionally, you can select the Apply to all lines check box if you would like to cascade the modification to all the lines.
  1. Click Done.
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The updated provisioning contact email will be shown on the order line(s):
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If you face issues and are unable to edit provisioning contact before PONR, then follow one or more of these steps before trying to edit again:

  • Try clearing cache and cookies in your browser.
  • Try a different browser.
  • Try incognito mode.

If you still face issues before Point of No Return, then you may open a case with screenshots (if applicable) using the below steps:

  1. Log in to Customer Service Hub Portal
  2. Search Provisioning Assistance.
  3. Click the Open a Case.
  4. Under Type of Request, select Change Provisioning Contact Email.
If you need to resend Provisioning email, refer to the following article:  How Do I Resend the Provisioning Email Notification in Cisco Commerce Workspace (CCW)?

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