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The Webex App Crashes when Lavasoft Web Companion is Installed on a Windows PC
Feedback?The Webex App crashes when Lavasoft Web Companion is installed on a Windows PC.
My Webex App for Windows crashes upon startup after I installed the Lavasoft Web Companion software.
Cause:
This is a known issue. The Webex app for Windows, and several other applications may crash if an older version of the Lavasoft Web Companion software is installed on the computer.
Solution:
To resolve this issue:
- Uninstall the Lavasoft Web Companion software from your computer.
- Confirm that the LavasoftTcpService64.dll file was deleted from the following location:
- For 32-bit Windows: C:\WINDOWS\system32\LavasoftTcpService64.dll
- For 64-bit Windows: C:\WINDOWS\SysWOW64\LavasoftTcpService.dll
Note: Delete the LavasoftTcpService64.dll file manually, if it is present in the above location after uninstalling Lavasoft Web Companion.
- Restart your computer, then launch the Webex app.
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