Solution:

Follow steps below to generate a process dump using ProcDump:

1. Go to http://technet.microsoft.com/en-us/sysinternals/dd996900
2. Click on Download ProcDump and save Procdump.zip to a folder. For example: C:\Webex
3. Extract contents of Procdump.zip to the same folder.
4. Open a CMD window as an administrator and input the below command:
   • CD C:\Webex
5. Hit the Enter key.
6. Enter the following command:
   • procdump atmgr.exe (Webex process name). Make sure the process is running.
7. Hit the Enter key.
   • You can add attribute '-e' and '-h' while collecting the dump. For example: procdump -e -h atmgr.exe
   • -e: Write a dump when the process encounters an unhandled exception. Include the 1 to create dump on first chance exceptions.
   • -h: Write dump if process has a hung window (does not respond to window messages for at least 5 seconds).
8. Click Agree on the ProcDump License Agreement.
9. When the DMP File (.DMP) is generated, the CMD window will notify the user with a Dump initiated / Dump complete / Dump count reached message.
10. Send the DMP File (.DMP) located under C:\Webex to your support agent.