Video and Audio are Choppy in the Cisco Webex App

Video and audio are choppy in the Cisco Webex App

The video and audio are not working properly in the Cisco Webex App


If the video or audio is choppy during calls and meetings in the Webex App, you can check the following to help you troubleshoot:

  • Check to see if Webex App is up and running properly. You can check to get the latest status. Or, on Webex App for Windows and Mac, you can also use the Health Checker within the app itself. For help, see: Webex App | Test Your Connection with the Health Checker
  • If you're on a home network, make sure your other devices aren't occupying the bandwidth. Major culprits for bandwidth usage are video streaming, online gaming, and Internet calls or your connection may not be meeting the minimum requirements to run the app.
  • From the same network that you're trying to use the app on, run the Cisco Webex App Network Test in Firefox or Chrome on your computer. Copy the results to your clipboard and paste them into a text file in case you need to provide them to the support team.
Open a support case for Webex App if you're still having problems with the audio and video in Webex Teams. For help, see: WBX38448 - How Do I Open a Case for Webex Technical Support?

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