How Do I Customize Prompts for Cloud Connected Audio (CCA)?

How do I customize prompts for Cloud Connected Audio (CCA)?

Can a CCA customer have custom audio prompts?

Which CCA customers can have custom audio prompts?

Which audio prompts can be customized for customers on CCA audio?

What is the process for deploying CCA audio prompts?

How long does it take for a custom CCA audio prompt to be deployed?

 

CCA Enterprise customers and CCA Service Providers may elect to use generic prompts from the list supplied below or custom, branded audio prompts.  Custom prompts are free of charge and are deployed only once a quarter. Generic and custom prompts cannot be expedited.

The following 3 audio prompts may be replaced with Generic or Customized prompts: 

User chooses to call-in to the meeting:

Default promptWelcome to Webex
Generic prompt optionsWelcome to Webex (4100)
{music}

Welcome to Webex (4125)

Welcome to the conference. (4637)

Welcome to the conference calling center. (4643)

Welcome to the meeting!  (4652)

Welcome to your meeting! (4853)
Welcome! (4807)
Samples of Custom promptsWelcome to Example.com conferencing.

Thank you for joining an Example.com meeting

Welcome to Example.com Webex service

Welcome to Example.com Conferencing, powered by Cisco Webex
Generic or custom prompt will be played within this sentence{Welcome to Webex}, enter your access code or meeting number, followed by pound…"  *

User receives call-back to join the meeting:
Default promptWelcome to Webex
Generic prompt optionsWelcome to Webex (4100)

{music} Welcome to Webex (4125)

Welcome to the conference. (4637)

Welcome to the conference calling center. (4643)

Welcome to the meeting!  (4652)

Welcome to your meeting! (4853)

Welcome! (4807)
Samples of Custom promptsWelcome to Example.com conferencing.

Thank you for joining an Example.com meeting

Welcome to Example.com Webex service

Welcome to Example.com Conferencing, powered by Cisco Webex
Generic or custom prompt will be played within this sentence{Welcome to Webex}, press 1 to be connected to your meeting…  *

User leaves the meeting:
Default promptThanks for using Webex. Please visit our website at www.webex.com.
Generic prompt optionsThank you for attending. Goodbye. (4758)

The conference has ended. Thank you for joining.   (4640)

Thank you for joining the meeting. This call will now be disconnected. (4733)  

Thank you for using the Conference Calling Center. Your call has ended.  (4754)

Thank you. (0043)

Goodbye. (4734)

Thank you for joining! (4653)   

Thanks for participating in our WebEx meeting.  (4858)

Thanks for participating in our meeting. (4859)

The meeting has ended.  (4736)

This meeting has ended. This call will now be disconnected.  (4737)

This call has been disconnected. Thank you for joining. (4641)

This call will now be disconnected.(4820)

Thank you for joining the conference. You will now be disconnected. (4947)
Samples of Custom promptsThank you for joining an Example.com’s conference. Goodbye.

Thank you for using Example.com meeting center. Learn more about our products at www.example.com
Generic or custom prompt will be played within this sentence{Thanks for using Webex. Please visit our website at www.Webex.com.}  *

In practice, Call in and Call back prompts are often identical, but they can be different if requested.

Languages 
•    Generic and custom audio prompts are recorded and deployed in all 26 supported Webex languages. We are not able to deploy a single language or subsets of these languages.

  • Arabic
  • Czech
  • Danish
  • Dutch
  • English (United Kingdom)
  • English (United States)
  • Finnish
  • French (Canada)
  • French (France)
  • German
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Mandarin (Chinese Simplified)
  • Mandarin (Chinese Traditional)
  • Norwegian
  • Polish
  • Portuguese (Brazilian)
  • Portuguese (Portugal)
  • Russian
  • Spanish (Colombian for Latin America)
  • Spanish (Spain)
  • Swedish
  • Turkish
Key Callouts
  • Custom audio prompts are recorded by Cisco Webex voice talent to provide a consistently high quality audio experience for our customers. Only the three prompts listed above can be customized.
  • We cannot accommodate recordings supplied by customers.
  • Other CMR, Webex, Webex Training, Webex Support, Webex Meetings, Webex Events prompts cannot be customized. Only the three prompts listed above can be replaced with generic prompts or custom prompts.
  • Prompt customization is only supported for CCA customers. Applying custom or generic prompts is not available to Hybrid CCA Customers whose service includes Webex PSTN numbers.
  • Custom and Generic prompt length cannot exceed 7 seconds in English.
  • Customers must have a unique number set (i.e.: a number set that is not shared with other customers). If two different customers are using the same access number (DNIS) as part of the number set, the customized prompt will play for both customers.
  • Cisco has a quarterly deployment cycle for customized audio prompts aligned with the Cisco fiscal year:
    • Q1: Prompt requests due August 3. Prompts are released before the end of October.
    • Q2: Prompt requests due November 3. Prompts are released before the end of January.
    • Q3: Prompt requests due February 3. Prompts are released before the end of April.
    • Q4: Prompt requests due May 3. Prompts are released before the end of July.
Updating or Removing a Customized Prompt
  • Should a customer's needs change, customized prompts can be updated or removed by requesting the change through your Customer Success Manager (CSM) or Partner Success Manager (PSM).
For more information, or to submit a request to customize your CCA audio prompts:
  • Enterprise customers should contact their CSM
  • Service Providers should contact their PSM
Requests for custom prompts can only be submitted to Cisco Webex by your PSM or CSM.  Please provide them with the customization request (from the table above) and the Webex site(s) you would like to change.

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