How Do I Customize Prompts for Cloud Connected Audio (CCA)?
ANSWER
CCA Enterprise customers and CCA Service Providers may use generic prompts from the list supplied below or custom, branded audio prompts. Custom prompts are free of charge. Our improved process allows continuous Audio Prompt requests, removing the previous quarterly submission dates. Prompt requests can now be made anytime, ensuring quicker service and delivery. The updated recording method delivers high-quality Synthetic Voices, maintaining a consistent brand voice for all audio content and enhancing brand identity.
Only the Welcome, Closing, Call-in, and Call-back prompts may be customized. System prompts cannot be customized and are noted in the tables below.
The following 3 audio prompts may be replaced with Generic or Customized prompts:
The user chooses to call-in to the meeting:
| Default prompt | Welcome to Webex |
| Generic prompt options | Welcome to Webex (4100) {music} Welcome to Webex (4125) Welcome to the conference. (4637) Welcome to the conference calling center. (4643) Welcome to the meeting! (4652) Welcome to your meeting! (4853) Welcome! (4807) |
| Samples of Custom prompts | Welcome to Example.com conferencing. Thank you for joining an Example.com meeting Welcome to Example.com Webex service Welcome to Example.com Conferencing, powered by Cisco Webex |
| Generic or custom prompt will be played within this sentence | {Welcome to Webex}, enter your access code or meeting number, followed by pound…" * Note: Text outside of the brackets is a system prompt and cannot be customized. |
The user receives a call-back to join the meeting:
| Default prompt | Welcome to Webex |
| Generic prompt options | Welcome to Webex (4100) {music} Welcome to Webex (4125) Welcome to the conference. (4637) Welcome to the conference calling center. (4643) Welcome to the meeting! (4652) Welcome to your meeting! (4853) Welcome! (4807) |
| Samples of Custom prompts | Welcome to Example.com conferencing. Thank you for joining an Example.com meeting. Welcome to Example.com Webex service. Welcome to Example.com Conferencing, powered by Cisco Webex. |
| Generic or custom prompt will be played within this sentence | {Welcome to Webex}, press 1 to be connected to your meeting… * Note: Text outside of the brackets is a system prompt and cannot be customized. |
The user leaves the meeting:
| Default prompt | Thanks for using Webex. Please visit our website at www.webex.com. |
| Generic prompt options | Thank you for attending. Goodbye. (4758) The conference has ended. Thank you for joining. (4640) Thank you for joining the meeting. This call will now be disconnected. (4733) Thank you for using the Conference Calling Center. Your call has ended. (4754) Thank you. (0043) Goodbye. (4734) Thank you for joining! (4653) Thanks for participating in our WebEx meeting. (4858) Thanks for participating in our meeting. (4859) The meeting has ended. (4736) This meeting has ended. This call will now be disconnected. (4737) This call has been disconnected. Thank you for joining. (4641) This call will now be disconnected. (4820) Thank you for joining the conference. You will now be disconnected. (4947) |
| Samples of Custom prompts | Thank you for joining the Example.com’s conference. Goodbye. Thank you for using the Example.com meeting center. Learn more about our products at www.example.com. |
| Generic or custom prompt will be played within this sentence |
(Thanks for using Webex. Please visit our website at www.webex.com) * |
In practice, Call in and Call back prompts are often identical but can be different if requested.
Languages:
Generic and custom audio prompts are recorded and deployed in all 37 supported Webex languages. We are not able to deploy a single language or subsets of these languages:
- Arabic (Saudi Arabia)
- Bulgarian (Bulgaria)
- Catalan (Spain)
- Czech (Czech Republic)
- Danish (Denmark)
- German (Germany)
- English (Australia)
- English (United Kingdom)
- English (New Zealand)
- English (United States)
- Spanish (Colombia)
- Spanish (Spain)
- Finnish (Finland)
- French (Canada)
- French (France)
- Hebrew (Israel)
- Croatian (Croatia)
- Hungarian (Hungary)
- Bahasa Indonesia (Indonesia)
- Italian (Italy)
- Japanese (Japan)
- Korean (Republic of Korea)
- Dutch (Netherlands)
- Norwegian (Norway)
- Polish (Poland)
- Portuguese (Brazil)
- Portuguese (Portugal)
- Romanian (Romania)
- Russian (Russian Federation)
- Serbian (Republic of Serbia)
- Swedish (Sweden)
- Thai (Thailand)
- Turkish (Türkiye)
- Ukrainian (Ukraine)
- Vietnamese (Vietnam)
- Chinese (China)
- Chinese (Taiwan)
- Only the three prompts listed above can be customized.
- We cannot accommodate recordings supplied by customers.
- Other CMR, Webex, Webex Training, Webex Support, Webex Meetings, and Webex Events prompts cannot be customized. Only the three prompts listed above can be replaced with generic or custom prompts.
- Prompt customization is only supported for CCA customers. Custom or generic prompts are unavailable to Hybrid CCA customers whose service includes Webex PSTN numbers.
- Custom and Generic prompt length cannot exceed 7 seconds in English.
- Customers must have a unique number set (i.e., a number set not shared with other customers). If two customers use the same access number (DNIS) as part of the number set, the customized prompt will play for both customers.
- Should a customer's needs change, customized prompts can be updated or removed by requesting the change through Cisco Support.
- Enterprise customers should contact Cisco Support.
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