Create a schedule

A time schedule establishes a set of times during the day or holidays in the year in which a feature, for example auto attendants, can perform a specific action.

Schedule names and event names need to be unique.

1

From the customer view in https://admin.webex.com, go to Management > Locations.

2

Select a location, and click the Calling tab.

3

Go to the Calling features settings section and select Schedules.

4

Click Add Schedule.

5

Enter a Schedule Name.

6

Under Schedule Type, select Business Hours to determine the schedule for your working hours during the day, and do the following:

  • Select the days that your business is open.

  • Specify the opening hours for each day.

  • If your business has a lunch break, select the lunch break and edit the hours that apply to every business day.

  • Click Save.

7

Under Schedule Type, select Holiday to create a schedule for specific days during the year when your organization isn’t open, and then do the following:

  • Enter a Holiday Name.

  • Select the Recurrence by choosing None, Weekly, or Yearly.

  • Check the check box if the Holiday is an All Day event.

  • In Holiday Duration, select the Day or Date, and enter the details depending on the recurrence.

8

Click Save.

Edit or delete a schedule

You can change or delete a schedule at any time. You can also export a schedule.
1

From the customer view in https://admin.webex.com, go to Management > Locations.

2

Select a location and click the Calling tab.

3

Go to the Calling features settings section and select Schedules.

4

In the list of schedules, click Edit to make changes, or to delete.

You can’t delete a schedule if it’s active and assigned to a feature, for example, an auto attendant.

5

You can also export a schedule as a .csv file. Select a schedule, and then click Export.

Create a schedule for multiple locations

To Allow multi-location schedule management using bulk import/export of Schedule & Events CSV across locations.

Known limitations and requirements

  • Before uploading your Schedule/Events CSV, make sure to read Bulk provisioning Webex Calling elements using CSV to understand the CSV conventions.

  • You can either export your current Schedule/Events, which allows you to add, delete, or modify your existing data set, or you can export a sample set of Schedule/Events. Once modified, the file can be uploaded through the bulk features.

    Exporting CSV file into ZIP file format: When exporting data to a CSV file, the number of records may exceed 1000. In such cases, the ZIP file is downloaded, where the ZIP file contains the fullset of record(s) in a single CSV file. A separate folder containing all the data is broken down into multiple CSV files with less than 1000 records. These files are generated for the administrators to quickly import any updates and upload.

  • It’s important to know the mandatory and optional columns, and information that you’ll need to provide when filling out the CVS template. The specific fields for the Schedule/Events CSV are found in the table below.

  • The maximum amount of rows is 1,000 (not including the header).

  • Each row can hold a maximum of 10 events.

Prepare your csv

Column Mandatory/Optional Description Supported Value (Example)
Name Mandatory Enter a name to identify the schedule. Location_A
Location Mandatory

Enter the location of the organization.

Note: To duplicate a schedule across multiple locations, copy the schedule record to a new row and associate it with the new location.

Note: To make parallel changes to a schedule across multiple locations, do a search/replace on the exported CSV and re-import.

Note: A maximum of 1000 schedules can be created for a location.

 Location A
Schedule action Mandatory Enter the Schedule action column value to add, modify, and remove.

To add a schedule, set the Schedule action column value to ADD.

To modify a schedule, set the column that you want to update with the new value.

To remove a schedule, set the Schedule action column value to Remove.
Schedule type Mandatory Enter the type of schedule (Time/Holiday) that you want to add. TIME or HOLIDAY
Event action Optional If you add more than 10 events for the same location, set the Event action column value to ADD and proceed with adding a new row.

ADD

REPLACE

REMOVE
Event name Optional Enter the name of the event. Cisco Day
Event start date Optional

Enter the start date of the event.

 12-03-2024
Event end date Optional Enter the end date of the event. 12-03-2024
Event start time Optional Enter the start time of the event. 12:00:00
Event end time Optional Enter the end time of the event. 14:00:00
Event recurrence type Optional Enter the Recurrence as None/Weekly/Yearly by day/Yearly by date. None
Event day of recurrence by week Optional

Choose the recurrence based on the event - day of recurrence by week, day of yearly recurrence by day, week of yearly recurrence by day, month of yearly recurrence by day, date of yearly recurrence by date, month of yearly recurrence by date.

Note: A maximum of 150 events can be added per schedule.

 -
Event day of yearly recurrence by day Optional MONDAY
Event week of yearly recurrence by day Optional FIRST
Event month of yearly recurrence by day Optional JANUARY
Event date of yearly recurrence by date Optional -
Event month of yearly recurrence by date Optional -

Add or edit a schedule for multiple locations

To allow multilocation schedule management using bulk import/export of Schedule & Events CSV across locations.

1

From the customer view in https://admin.webex.com, go to Management > Locations.

2

Select a location, and click the Calling tab.

3

Go to the Calling features settings section and select Schedules.

4

Click Bulk Manage and choose the Schedule.

5

In the Manage Schedules pop-up window, choose the location and click Download the .csv template.

The .CSV template is schedule oriented with multiple events attached to a schedule.

6

Fill out the spreadsheet.

7

Drag and drop to upload the CSV file or click Choose a file.

8

Click Upload.

9

To delete a schedule, set the Schedule action column value to DELETE.

10

To modify a schedule, set the column that you want to update with a new value.

11

To remove a schedule, set the Schedule action column value to Remove.

12

After making the changes, click Upload to reimport the .csv file.