Your administrator configures an inactivity timeout value. If you're inactive for that specified duration, you're automatically signed out. Activity includes handling contacts, working on custom widgets, or performing any task in Desktop.

Before you begin

  • Ensure that you are signed in to the Desktop.
  • Ensure that there is no activity on the Agent Desktop for a prolonged period of time.

A countdown timer appears on the Prolonged Inactivity dialog box one minute before the configured timeout occurs. Choose one of the following options:

  • Stay Signed In—Allows you to stay signed in until you sign out before the timer expires.
  • Sign Out—Allows you to sign out.

If you're automatically signed out, click OK to close the dialog box.