Respond to inactivity timer
If you don’t perform any activity when you’re in Available or Idle states, you’re considered inactive and are signed out of Webex Contact Center Desktop. Make sure you’re able to receive calls by responding to the inactivity timer.
Your administrator configures an inactivity timeout value. If you're inactive for that specified duration, you're automatically signed out. Activity includes handling contacts, working on custom widgets, or performing any task in Desktop.
Before you begin
- Ensure that you are signed in to the Desktop.
- Ensure that there is no activity on the Agent Desktop for a prolonged period of time.
| 1 |
A countdown timer appears on the Prolonged Inactivity dialog box one minute before the configured timeout occurs. Choose one of the following options:
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| 2 |
If you're automatically signed out, click OK to close the dialog box. |
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