The User Profile icon is displayed at the top-right corner of your Desktop.

When you click the User Profile icon, the following information appears:

• Profile picture and user name

• Profile Settings: The following options appear in the Profile Settings section:

  • Telephony: View or edit your calling preference selected during sign-in using the Handle calls using drop-down list (Dial Number, Extension, or Desktop). Switch to a different option if needed. For instructions on how to change the Dial Number or Extension settings, see Change your dial number or extension.
  • Team: View or edit the current team to which you are associated. For details on how to edit the team settings, see Change your team in Agent Desktop.
• Collaboration tool-Microsoft Teams—Displays the status of the collaboration tool and presence synchronization. This is applicable if your administrator has enabled Microsoft Teams connector and presence synchronization for your organization.

• Channel Capacity: The number of contacts you can handle simultaneously on each media platform. To view more details on your channel capacity, see View your channel capacity.

• User Settings: The following options appear in the User Settings section:

  • Notification Settings: Configuration for displaying desktop notifications and alerts. For instructions on how to set up and manage notifications, see Set up and manage your notifications.

  • Reset Entire Desktop Layout: Restore your administrator's default desktop layout view.

• Switch to Dark Mode: Use this toggle button to enable or disable the Desktop's dark background theme. The system retains the chosen option until the browser cache is cleared.

• Speaker and Microphone: The option to control and test the caller and microphone volume. For instructions on how to change the speaker and microphone settings, see Change your speaker and microphone settings.
• Personal greetings: Greeting purposes configured in Control Hub are displayed here. The option to record, play, pause, or delete personal greetings are available. When you click on the record button, the system initiates an outdial call to the agent's desktop. The agent then follows the IVR prompts to record and save their personal greeting for the selected greeting purpose.
• Help: The following options appear in the Help section:

  • Keyboard Shortcuts: Retrieve a list of keyboard shortcuts. For instructions on how to use keyboard shortcuts for accessing the functions, see Keyboard shortcuts in Webex Contact Center.

  • Download Error Report: Download error reports. For more information on how to resolve error issues and download the error reports, see Resolve error issues in the Desktop.

  • Test Your Network: The option to test your network if you are using Desktop as a calling capability. For instructions on how to test your network, see the article Test your network.

• Sign Out: Sign out from Desktop.