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Webex Join
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To use Webex Join you must have been provided with a Webex Join Guest Link. Webex Join links all contain “join.webex.com” in the URL (for example, https://example.join.webex.com/guest/vod).
| 1 |
Open the Webex Join link you were provided in a web browser.
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| 2 |
Click Continue on the welcome screen.
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| 3 |
Click Accept on the legal waiver dialog, if one appears.
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| 4 |
If prompted, enter your name and click Continue .
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| 5 |
When prompted allow the site to use your system's camera and microphone.
On Chrome for MacOS, if you are not prompted to allow camera
and microphone access you may need to enable Camera and Microphone for Google Chrome in
under MacOS System Preferences > Security & Privacy.  |
| 6 |
To join the call click Join.
Depending on the configuration of the Webex Join Guest Link you were provided you may also see the following controls:
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Webex Join on Android and iOS behave similarly to desktops and laptops but there are a few things to keep in mind.
iOS Safari Permission For Camera Use
On Safari for iOS, the browser requires access to the device's camera and microphone to use Webex Join. If the browser does not have access to the camera or microphone, then users will see a Loading your Mic and Camera.
To enable Safari to access the camera and microphone, open Settings > Safari > Camera and Settings > Safari > Microphone and make sure both Camera and Microphone are both set to "Ask" or "Allow", as shown below.
Fullscreen View on iPhone
The Fullscreen button is not available on Safari for iPhone in Webex Join due to
limitations in the Safari platform. To enable full screen, close all other Safari tabs,
rotate the iPhone to landscape mode, and swipe up if necessary. If the URL address bar is
still shown, try switching back to portrait mode then to landscape mode again, as shown
below.
You can select the camera, microphone, or speakers to use with Webex Join.
To select a different camera, click the drop-down menu next to the Start Video/Stop Video button, then select the desired camera from the list.
To change the audio input or output device, click the drop-down menu next to the Mute button and select the desired microphone and speakers.
Safari doesn't allow web sites to select an output audio device, and uses the current sound output device selected in MacOS system preferences.
Click Test speaker to play a sound through the currently selected speakers.
The following table lists the supported browsers and platforms for Webex Join.
|
Platform |
Browser |
Requirements and Notes |
|---|---|---|
| Mac |
Chrome * |
Version 79 or later |
|
Safari |
MacOS 10.14 Safari 14.1.1 or later |
|
| Windows |
Chrome |
Version 79 or later |
| Edge |
Version 79 or later |
|
| iPhone | Safari * |
iPhone 6s or later iOS 14.5 – 15.0 iOS 15.2+ (iOS 15.1 will not work) |
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Chrome |
iPhone 6s or later iOS 14.5 – 15.0 iOS 15.2+ (iOS 15.1 will not work) |
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Android |
Chrome |
Version 81 and later |
Asterix (*) indicates preferred browser for the platform.
To assist Webex support with troubleshooting issues using Webex Join, you can use this third-party website to help diagnose issues with your browser not recognizing audio mor video devices , or issues with network connectivity.
| 1 |
Open https://webcasts.com/webrtc/ in your browser. |
| 2 |
When prompted allow the site access to your device's camera and microphone, as you do for Webex Join. |
| 3 |
Click the hamburger menu (three horizontal lines) to select a different camera or microphone. |
| 4 |
Click the green Start button to run the test. The test will take several minutes to complete. The following is checked during the test:
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| 5 |
To save test results, click the bug icon in top-right corner and choose Download Report. This will save a .log text file to your device that you can share with Webex Support.
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