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This Help article is for Cisco Desk Phone 9800 Series registered to Cisco Unified Communications Manager (Unified CM).
Feature line keys and softkeys
Configure feature line keys and feature softkeys for your phones so the users can access the features easily on the phone.
Feature Line keys
On Cisco Desk Phone 9841, 9851, and 9861, a feature line key displays as a separate line on the phone. In this way, users can quickly use the assigned feature by pressing the line key button.
On Cisco Desk Phone 9871, a feature line key displays as a separate line on the right part of the phone home screen.
Feature name | Description |
---|---|
BLF with Call Park | Use the Call Park BLF feature in the phone button template to control this shortcut. |
BLF with Call Pickup | Use the Speed Dial BLF feature in the phone button template and enable the checkbox Call Pickup in the Busy Lamp Field Speed Dial Configuration window to control this shortcut. |
BLF with Speed Dial | Use the Speed Dial BLF feature in the phone button template to control this shortcut. |
DND | Use the Do Not Disturb feature in the phone button template to control this shortcut. |
Hunt Group | Use the Hunt Group Logout feature in the phone button template to control this shortcut. |
Intercom | Use the Intercom feature in the phone button template to control this shortcut. |
Meet Me | Use the Meet Me Conference feature in the phone button template to control this shortcut. |
Privacy | Use the Privacy feature in the phone button template to control this shortcut. |
Queue Status | Use the Queue Status feature in the phone button template to control this shortcut. |
Redial | Use the Redial feature in the phone button template to control this shortcut. |
Speed Dial | Use the Speed Dial feature in the phone button template to control this shortcut. |
XSI Service | Use the Service URL feature in the phone button template to control this shortcut. |
Feature softkeys
On Cisco Desk Phone 9841, 9851, and 9861, a feature softkey displays at the bottom of the phone home screen or a specific screen (for example, in-call screen). Users can press the dedicated softkey button to perform an action or access a feature.
On Cisco Desk Phone 9871, a feature softkey displays as a soft button on the left part of phone home screen or at the bottom of a specific screen (for example, in-call screen). Users can tap the soft button to perform an action or access a feature.
Feature button label | Phone state | Description |
---|---|---|
Barge |
Remote in use | Use the Barge or Conference Barge softkey in the softkey template to control the button. When the Barge button is configured, it shows on the in-call screen of a shared line. |
Call |
Offhook with feature | Always displays at the first position when the phone is registered. |
Calls |
Off Hook With Feature | If the phone has held call(s), the softkey displays in the Transfer or Conference screen when the user tries to transfer a call or create a conference. |
Call back |
On Hook Ring Out Connected Transfer |
Use the Call Back (CallBack) softkey in the softkey template to control the button. |
Call park |
Connected | Use the Park(Park) softkey in the softkey template to control the button. |
Conf Conference |
Connected | Use the Conference (Confrn) softkey in the softkey template to control the button. |
Decline |
Connected On Hold | Use the Immediate Divert (iDivert) softkey in the softkey template to control the button. |
DND DND off |
On Hook Off Hook Off Hook With Feature Ring In Ring Out Connected On Hold Connected Transfer Connected Conference Digits After First |
Use the Toggle Do Not Disturb (DND) softkey in the softkey template to control the button. |
End call |
Ring Out Connected Connected Transfer Connected Conference | Use the End Call (EndCall) softkey in the softkey template to control this button. You can't specify its position. |
FWD all FWD off Forward all Forward off | On Hook | Use the Forward All (CfwdAll) softkey in the softkey template to control the button. |
Hold | Connected | Use the Hold (Hold) softkey in the softkey template to control this soft button. You can't specify its position. |
Hunt group in/out | On Hook | Use the HLog (HLog) softkey in the softkey template to control the button. |
Meet Me |
On Hook Off Hook | Use the Meet Me (MeetMe) softkey in the softkey template to control the button. |
Messages |
On Hook | Use the Messages (Messages) softkey in the softkey template to control the button. |
New call |
On Hold Remote in Use | Use the NewCall (NewCall) softkey in the softkey template to control the button. You can't specify its position. |
Participants |
Connected | Use the Conference List (ConfList) softkey in the softkey template to control the button. |
Recents | On Hook |
Always displays when the phone is registered. You can configure the button position using the Recents (Recents) softkey in the softkey template. |
Redial |
On Hook Off Hook | Use the Redial (Redial) softkey in the softkey template to control the button. |
Resume | On Hold | It's a mandatory softkey in the template. You can't configure it. |
Settings | On Hook |
You can configure the button position using the Applications (Apps) softkey in the softkey template. |
Transfer |
Connected Connected Transfer Connected Conference |
Use the Transfer (Trnsfer) softkey in the softkey template to control the button. |
Configure feature softkeys with a softkey template
You can use softkey templates to configure the feature buttons displayed on the phone user interface. Using Cisco Unified Communications Manager Administration, you can set up a template and apply it to phones. Cisco Unified Communications Manager supports the Standard User and Standard Feature softkey template.
An application that supports softkeys has one or more standard softkey templates associated with it. You can apply a standard template to phones or create a new template based on a standard one and modify the settings.
|
1 |
In Cisco Unified Communications Manager Administration, select . |
2 |
Perform the following steps to create a new softkey template; otherwise, proceed to the next step. |
3 |
Perform the following steps to add softkeys to an existing template. |
4 |
Check the Default Softkey Template check box to designate this softkey template as the default softkey template. |
5 |
Choose Configure Softkey Layout from the Related Links drop-down list in the upper right corner and click Go. |
6 |
From the Select a Call State to Configure drop-down list, choose the call state for which you want the softkey to display. |
7 |
From the Unselected Softkeys list, choose the softkey to add and click the right arrow to move the softkey to the Selected Softkeys list. Use the up and down arrows to change the position of the new softkeys. |
8 |
Repeat the Step 6 and 7 to configure the softkey in additional call states. |
9 |
Click Save. |
What to do next
Apply the softkey template to a phone.
Apply a softkey template to a phone
1 |
On Cisco Unified Communications Manager Administration, choose . |
2 |
Click Find to display the list of configured phones. |
3 |
Choose the phone to which you want to add the phone button template. |
4 |
In the Softkey Template drop-down list, choose the template that contains the new feature button. |
5 |
Click Save. A message prompts for clicking Reset to update the phone settings.
|
6 |
Click Reset. |
Configure feature line keys with a phone button template
You can use the Phone Button Template on Cisco Unified Communications Manager Administration to configure the feature line keys for different features. Each feature line key takes up a line position. You can change the order of the feature.
1 |
On Cisco Unified CM Administration, choose . |
2 |
Click Find to display list of supported phone templates. |
3 |
Perform the following steps if you want to create a new phone button template; otherwise, proceed to the next step. |
4 |
Perform the following steps if you want to add phone buttons to an existing template. |
5 |
From the Line drop-down list, choose feature that you want to add to the template. |
6 |
Click Save. |
7 |
Perform one of the following tasks:
|
Apply a button template to a phone
1 |
On Cisco Unified Communications Manager Administration, choose . |
2 |
Click Find to display the list of configured phones. |
3 |
Choose the phone to which you want to add the phone button template. |
4 |
In the Phone Button Template drop-down list, choose the phone button template that contains the new feature button. |
5 |
Click Save. A message prompts for clicking Reset to update the phone settings.
|
6 |
Click Reset. |
Configure BLF (Speed Dial and pickup)
You can configure the Busy Lamp Field (BLF) feature to allow the users to monitor the call status of a directory number associated with a speed-dial button on the phone.
When the BLF key is configured with call pickup disabled, the users can monitor the in-use state of the monitored line. The users can also place a call to the monitored line by using the BLF key.
When the BLF key is configured with call pickup enabled, the users can monitor the in-use state and the alerting state of the monitored line. When the monitored line is alerting, the users can pick up the monitored line's alerting call by using the BLF key.
The indicators on the BLF line key vary with different phone models and status. See the following articles for details:
For more information about how to set up the BLF speed dial and BLF call pickup in Cisco Unified Communications Manager, see Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1) or later.
1 |
Add a new call pickup group: |
2 |
Assign the new call pickup group to a directory number: |
3 |
Configure BLF speed dial and call pickup for the directory number: |
Enable or disable BLF audio notification
You can enable or disable the audio notification of incoming calls for the Busy Lamp Field (BLF) monitored line in different situations.
1 |
In Unified Communications Manager Administration, select . |
2 |
Select a node from the Server drop-down list. |
3 |
Select Cisco CallManager from the Service drop-down list. |
4 |
In the Clusterwide Parameters (Device - Phone) section, configure the following parameters:
|
5 |
In the Clusterwide Parameters(System - Presence) section, configure the parameter BLF Status Depicts DND.
|
6 |
Click Save. |
7 |
Select . |
8 |
Locate the phone that you will set up. |
9 |
In the Device Information section, set the following parameters:
|
10 |
Click Save. |
11 |
Click Apply Config. |