Before you begin

If you have more than one CSV file for your organization, then upload one file and once that task has completed, you can upload the next file.

Some spreadsheet editors remove the + sign from cells when the .csv is opened. We suggest you use a text editor to make .csv updates. If you use a spreadsheet editor make sure to set the cell format to text, and add back any + signs that were removed.


From the customer view in, go to Users, click Manage Users and choose CSV Add or Modify Users.


Click Export to download the file and you can enter user information in a new line in the CSV file.

  • To assign a service, add TRUE in that service's column, and to exclude a service, add FALSE. The User ID/Email (Required) column is the only required field. If you have specific directory and external numbers for each new user, then include the leading + for external numbers without other characters,

    If you have an active license template, leave all the service columns blank and the template is automatically assigned for the new user in that row.


    You can't assign enterprise content management permissions to users using the license template, see Enable Content Management for Users in Cisco Webex Control Hub for details.

  • To assign a location, enter the the name in the Location column. If you leave this field blank, the user is assigned to the default location.

  • If you’re adding users as supervisors for Cisco Webex Contact Center, then you must Add Users Manually. You can only assign Standard and Premium roles with a CSV.


When entering a user's name, make sure to include their last name, otherwise you may run into issues.


Click Import, select your file, and click Open.


Choose either Add services only or Add and remove services.

If you have an active license template, choose Add services only.


Click Submit.

The CSV file is uploaded and your task is created. You can close the browser or this window and your task continues to run. To review the progress of your task, see Manage Tasks in Cisco Webex Control Hub.