Introduction

Webex Contact Center releases updated software regularly. This article contains the list of resolved issues on a weekly basis.

For information on new features, see What's New in Webex Contact Center.

The following sections contain the resolved issues for the associated date range.

July 2022

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwc39121: Agent login to Webex Calling Extension goes RONA after the team change

  • CSCwc39987: ANI not being fetched for WxM "Search Responses"

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb66294: Average of Wrapup and Maximum Wrapup durations are incorrect

  • CSCwc37043: Existing schedules not showing in the UI and not triggering emails

  • CSCwc40295: Exported Analyzer report shows call related durations rounded up by 1 second

  • CSCwb98590: UI adjustments required to use Average Wrapup Time

  • CSCwb57183: Queue Service Level Realtime chart is incorrectly named

There are no resolved issues to report.

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwc18844: Campaign Manager integration is broken when global-cad-reporting FF is enabled

  • CSCwc13349: Queue incorrectly attached to initial call after Blind and Consult Transfer to DN

June 2022

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb72185: Zoom feature cannot handle flows or activities placed well below the permissible zoom limits

  • CSCwb91716: Agent with 'Exclusive' multimedia profile should not be allowed to make outdial call while handling

  • CSCwb81934: Agent wrap-up is not completed and stuck in wrapup

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb91451: Agent unable to perform hold or transfer

  • CSCwb62264: VVA transcript is visible only on the premium agent

There are no resolved issues to report.

There are no resolved issues to report.

May 2022

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb78529: All Address books are shown to agents while agent profile is set to NONE

There are no resolved issues to report.

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb54607: Analyzer does not show the RONA state in the AAR report

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb37743: Cannot change duration in the report when using Variable in the filter

  • CSCwb47226: Analyzer report "Created By" Shows User id for external admin

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwa72784: Agent login page loading too slow causing the web browser to hang

  • CSCwa81488: 'Download error report' does not contain all the logs

  • CSCwa90976: CSR Termination type shows Abandoned instead of normal for a survey call due to parked event

  • CSCwa94696: Wrong number in call history of Agent Desktop for outdial call

  • CSCwb06541: Consult to Queue failure

  • CSCwb24781: Agent stuck in Available state and does not receive new calls in ctq flow

  • CSCwb25329: Unable to add Team to the call distribution group under queue configuration

  • CSCwb32732: Agent stuck in 'ringing' state

  • CSCwb37743: Cannot change duration in the report when using Variable in the filter

  • CSCwb38882: Exclusive Multimedia profile not honored

  • CSCwb40424: Agent going to RONA after transfer to queue

  • CSCwb41509: Exclusive multimedia profile type routing allows more than one contact to be routed on agent desktop

  • CSCwb43233: Agent stuck in Available state after a transfer to queue operation

  • CSCwb47226: Analyzer report "Created By" Shows User id for external admin

  • CSCwb59221: Exclusive multimedia profile type drains contacts by channel and not in order

  • CSCwb68691: Agent stuck on a contact after Consult to Queue

Courtesy callback routing to capacity-based teams unsupported

Courtesy callback isn't supported with capacity-based teams (CBT). CBTs have no individual agents assigned to them, and courtesy callback requires an Agent ID to function. Therefore, if courtesy callback flows to an entry point or a queue served by a CBT, the call fails.

You can search for issues using the Bug Search Tool.

Issues are graded according to severity level and have either open or resolved status.

See Bug Search Tool Help for more information.

Before you begin

To view the issues, you need the following items:

  • Internet connection

  • Web browser

  • Cisco.com user ID and password

1

Click the following links to view the Webex Contact Center issues:

2

When prompted, sign in with your Cisco.com user ID and password.

3

(Optional) Enter the bug ID number in the Search For field and press Enter.