My headset can't connect to the Cisco Headsets app

The Cisco Headset 730 uses two different Bluetooth® standards. Content such as music and voice audio use a traditional Bluetooth connection. The Cisco Headsets app uses Bluetooth Low Energy to communicate with the Cisco Headset 730. Bluetooth Low Energy transmits data back and forth from the headset and uses less battery power than a traditional Bluetooth connection. When you put the headset into pairing mode, the headset attempts to connect to both Bluetooth frequencies. When you connect your headset to your mobile device through the system settings, your device only searches for traditional Bluetooth connections.

If you have iOS 13 or later, you can connect to both traditional Bluetooth and Bluetooth Low Energy frequencies through the Cisco Headsets app. Android devices or iPhones with iOS 12 or older must connect to the system settings and app separately.

Try these steps if you can't connect your headset to the Cisco Headsets app.

  • Reboot your headset with the Cisco Headsets app open.

  • Slide up and hold the Power/Bluetooth switch for two seconds to put your headset into pairing mode and tap Retry in the Cisco Headsets app.

  • Reboot your mobile device.

Why can I connect to the app when my phone is disconnected from my headset?

The Cisco Headset 730 can connect to up to two active Bluetooth® devices at once. Because the Cisco Headsets app uses Bluetooth Low Energy to connect to your headset, the connection does not count as one of the two traditional Bluetooth devices.

Try these steps if the Cisco Headsets app doesn't show your mobile device as Connected.

  • Turn off one of your other connected Bluetooth devices.

  • Unplug the USB adapter.

My headset update fails in the app

If your headset fails to update with the Cisco Headsets app, make sure:

  • Your headset is charged.

  • Your mobile device keeps the Cisco Headsets app open.

  • Your headset and mobile device are near each other while the update completes.

The Cisco Headsets app doesn't work on my mobile device

Try these steps if you have problems with the Cisco Headsets app on your mobile device:

  • Make sure that your mobile device is compatible with the Cisco Headsets app and meets the minimum system requirements. For more information, refer to the app store on your mobile device.

  • Uninstall Cisco Headsets on your mobile device, then reinstall the app.

  • With the app open and searching for your headset, slide the Bluetooth/Power switch up and let go.