Agents and supervisors can access Webex Contact Center Desktop within Microsoft Teams Channel to handle interactions effectively within a single user interface.

To configure Webex Contact Center Desktop within Microsoft Teams Channel:

1. Access your Microsoft Teams Channel.

   Launch Microsoft Teams and navigate to the channel in which you wish to configure Webex Contact Center Desktop for your team.

2. Add a Tab.

   Click + in your channel to add a tab.

3. Choose Website.

   In the pop out window, choose Website from the available tab option.

4. Add the Desktop URL and supply the tab a Name.

   In the browser, enter the URL for Webex Contact Center Desktop. Provide a name for your tab. E.g., Desktop.

5. Click Save.

   Add the website tab to your channel. Webex Contact Center Desktop is now available in this tab.

Walkthrough

Configure Desktop inside Teams Channel

To access Webex Contact Center Desktop within Microsoft Teams Channel:

1. Navigate to the Webex Contact Center tab.

2. Click Pop out.

3. Sign in to the Desktop.

Walkthrough

Access Desktop inside Teams Channel

In Microsoft Teams, you can access Webex Contact Center Desktop only through the pop out feature within Teams channels. Embedding Webex Contact Center Desktop within the Microsoft Teams platform in any other way isn't supported. This is a limitation with Microsoft Teams, as it doesn't persist the embedded desktop in memory, when you navigate away from the embedded desktop. When the pop out feature is open, returning to the Channel Desktop Tab initiates a new Desktop sign-in. In such cases, the pop out displays a Multiple sign-in alert.

Platform Compatibility

Webex Contact Center Desktop is compatible with the stable native app editions of Microsoft Teams on both Windows and MacOS. However, note that embedding Webex Contact Center Desktop in the web and mobile editions of Microsoft Teams aren't supported.

To ensure compatibility, review these requirements:

• Hardware and Software: Ensure that your system meets the hardware and software requirements for Microsoft Teamsand Webex Contact Center.

• Network: Verify that your network meets the necessary criteria for Microsoft Teamsand Webex Contact Center.

The Webex Contact Center Desktop isn't supported in the new version of Microsoft Teams Edition (currently in Beta).