Agents and supervisors can access Webex Contact Center Desktop within Microsoft Teams Channel to handle interactions effectively within a single user interface.

To configure Webex Contact Center Desktop within Microsoft Teams Channel:

1. Access your Microsoft Teams Channel.

   Launch Microsoft Teams and navigate to the channel in which you wish to configure Webex Contact Center Desktop for your team.

2. Add a Tab.

   Click + in your channel to add a tab.

3. Choose Website.

   In the pop out window, choose Website from the available tab option.

4. Add the Desktop URL and supply the tab a Name.

   In the browser, enter the URL for Webex Contact Center Desktop. Provide a name for your tab. E.g., Desktop.

5. Click Save.

   Add the website tab to your channel. Webex Contact Center Desktop is now available in this tab.

To access Webex Contact Center Desktop within Microsoft Teams Channel:

1. Navigate to the Webex Contact Center tab.

2. Click Pop out.

3. Sign in to the Desktop.

Walkthrough

Access Desktop inside Teams Channel

• In Microsoft Teams, you can access Webex Contact Center Desktop only through the pop out feature within Teams channels. Embedding Webex Contact Center Desktop within the Microsoft Teams platform in any other way isn't supported. This is a limitation with Microsoft Teams, as it doesn't persist the embedded desktop in memory, when you navigate away from the embedded desktop.

• When the pop out feature is open, returning to the Channel Desktop Tab initiates a new Desktop sign-in. In such cases, the pop out displays a Multiple sign-in alert.