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Prerequisites
Overview
Bulk disconnect process
May 18, 2026 | 11 view(s) | 0 people thought this was helpful

Bulk disconnect support

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Easily streamline your site management by using the bulk disconnect feature to remove multiple sites at once through a simple CSV upload.

Prerequisites

Before initiating a bulk disconnect request, ensure the following:

1. Feature enablement (On-Demand):

This feature is not enabled by default for all partners and it is provisioned on a per-request (on-demand) basis. Partners must contact their Account team to enable the toggle.

2. Portal access:

Administrators must have access to the Service Provider (SP) Portal (RM UI) with appropriate permissions to perform bulk operations. This feature is supported on the SP Portal and is accessible to Service Providers (SP) and OPS Users.

3. Data accuracy verification:

Review the site list carefully to ensure only intended sites are marked for disconnection.

Once a site is disconnected, it cannot be restored and all associated data will be permanently deleted.

Overview

This bulk disconnect support outlines the process for disconnecting multiple customer sites in Webex Calling using a CSV-based bulk operation. This feature enables partners to efficiently manage large-scale site disconnections, reduce manual effort, and streamline operational workflows, while ensuring visibility into request status and results.

Bulk disconnect process

1

Login to RM SP Portal with your credentials.

2

Bulk Disconnect Navigation: From the sidebar, select Bulk Disconnect Sites.This navigation menu displays options for managing bulk site disconnections and device migration requests.

3

Download Sites CSV

  1. Navigate to: Bulk Disconnect Sites → Download Sites CSV
  2. Select either: All customers, OR specific customers and then click Request Site Export.
  3. Follow the below steps to track download requests,
    • CSV generation is asynchronous.
    • Monitor the request status until it shows COMPLETED.
    • Download the generated CSV file for further processing.
    • Previously generated CSV files can be re-downloaded from the portal.
The tools to export site data for customers and displays a table of completed export request history.
4

Update CSV File

After downloading:

  • Open the CSV file.
  • Locate the column: “Disconnect Site (Yes/No) ?”
  • For sites to be disconnected: Enter Yes (case insensitive). Leave all other entries as No.
Sample CSV:
  • Migrating Partner:
    Customer Name Customer ID Site Name Site ID Migration Status Disconnect Site (Yes/No) ?
    Purple Tech 12991 New England 12992 migrated No
    Innovation 22991 Location #2 13992 not migrated No
    Queensland tech 32991 Queensland 33992 migrated No
    Queensland tech 32991 Maryland 33993 not migrated No

  • Leaving partner:

    Note: Migration Status column will not be displayed for partners who are not migrating to Webex Calling.

    Customer NameCustomer IDSite NameSite IDDisconnect Site (Yes/No) ?
    Purple Tech12991New England12992No
    Innovation22991Location #213992No
    Queensland tech32991Queensland33992No
    Queensland tech32991Maryland33993No

    Do not modify column names, structure, or file format. Only update the Disconnect Site column.

5

To initiate disconnection:

    • Navigate to: Bulk Disconnect Sites → Upload Sites CSV & Disconnect
    • Upload the updated CSV file.

    • (Optional) Specify a Disconnect Date: Allowed range: Tomorrow up to 15 days ahead. The default is next 24 hours

    • Submit the request.
    This interface allows users to upload a CSV file to initiate bulk site disconnections and view the status of previous requests.
6

Before final submission, the system provides a summary including:

  • Number of sites selected for disconnection
  • Number of Migrated vs. non-migrated sites
  • Number of Already disconnected sites
Review this summary carefully and confirm to proceed.
7

Track Disconnect Request

After submission, track progress directly in the portal.

Status Definitions:

  • SUBMITTED → Request created
  • IN-PROGRESS → Disconnection in progress
  • COMPLETED → All sites successfully disconnected
  • COMPLETED WITH ERRORS → Partial success

  • FAILED → No sites disconnected

    Cancellation:

    Available only when status is SUBMITTED

    Not allowed once processing begins

8

View Site-Level Details

To view detailed results:
  • Click on the Request ID.
  • Review site-level details including: Customer Name and ID, Site Name and ID, Status and Disconnect Date
This view displays the detailed results of a completed bulk site disconnection request, including summary statistics and a list of processed sites.
  • Disconnected sites and associated data cannot be recovered
  • Incorrectly marked sites (Yes/No) cannot be reverted once processed
  • Uploading outdated or previously modified CSV files may lead to validation or processing errors.
  • Disconnected sites will not appear in the CSV.
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