If your administrator has made you a member of a pickup group, you can answer calls for your group members when they are busy or absent.

How you can pick up calls for your coworkers depends on your phone configuration. Follow the directions that fit your use case in the following sections.

Pick up calls for coworkers in your group

You can answer calls for any of your group members. If there're multiple calls queuing in the group, using any of the following methods answers the call that came in first.

For the primary line on a phone registered to Webex Calling, the handset LED flashes red and ringtone plays for incoming calls in the assigned pickup group. The ringtone notification changes with phone statuses, such as idle or on a call.

Before you begin

Your administrator has assigned you to a call pickup group.

Do one of the following actions to answer a call for someone in your pickup group:

  • On a phone with a single line, tap GrPickup .
  • On a phone with multiple lines configured, tap More Options button > GrPickup.
  • On your phone, dial *98.
Pick up calls for a specific coworker

You can answer calls for specific coworkers either within or out of your pickup group. You must know the coworkers' extension numbers before you answer calls for them.

Before you begin

Your administrator has assigned you to a call pickup group.

Do one of the following actions to answer a call for someone:

  • On a phone with a single line, tap Pickup , enter the extension number, and tap the Call button.

  • On a phone with multiple lines configured, tap More Options button > Pickup on the line that you want to use, enter the extension number, and tap the Call button.
  • On your phone, dial *97 + extension number, where the extension number is your coworker's extension.
Monitor and answer calls for your coworkers (BLF with Call Pickup)

The BLF feature provides you a visual indicator on the status of the monitored line. By using BLF, you can quickly determine whether a colleague is available or on a call.

If your administrator has configured BLF with the Call Pickup feature, you're able to answer incoming calls for the monitored line.

The following table shows the status indicators on the monitoring line. If configured with both Call Pickup and Speed Dial, the status indicators on the monitoring line change. For information about BLF with speed dial, see Use speed dials on your phone.

Table 1. Status on the monitoring line
IconStatus

The BLF with Call pickup (idle status) for model Espresso B and C.

The line is configured with call pickup and in idle mode.

the icon for alerting with pickup

Alerting · Pickup enabled

There's an incoming call waiting for picking up.

You can answer the call only when you see the Alerting · Pickup enabled status on the monitoring line.

You can't pick up the alerting call for the monitored line when there's an active call or outgoing call on your phone. End or hold the current call before picking up the call on the monitored line.

In use

The monitored line is in use.

Before you begin

Your administrator has assigned you to a call pickup group and configured the Busy Lamp Field (BLF) feature on your phone.

When an incoming call alerts on the monitoring line, tap the line to answer the call for your coworker.