You can manage your support session by gaining customer permission automatically. You can also record the session, take notes, use chat, and end the session once you are done assisting the customer.
Record a Support Session
Use the Webex Recorder to create a video recording of all screen activity on your computer, including mouse movements and annotations. You can also capture synchronized audio in your recording.
Webex Recorder is available in these versions:
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Local meeting recorder: Captures screen activity and audio in a support session, and then saves the recorded data in a recording file on your computer.
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Network-based meeting recorder: This recorder captures screen activity and audio on a Webex Recording Server, which saves processor resources and hard disk space on your computer.
Take Notes During a Support Session
Obtain Permission from a Customer Automatically
Use Chat
Either you or a customer can start a chat session. If provisioned for your site, your Chat panel may display the Quick Phrase option. For this feature to be available for customer support agents, your site administrator must turn it on.