Once you've configured your tenant as described in Get Started with Cisco Webex Contact Center, you’ll have one of the voice options configured:

  • Webex Contact Center PSTN—This option is available when you order the Cisco PSTN for Contact Center add-on.

  • Voice Pop Bridge—This option is available as a default option only when you don’t have the Cisco PSTN for Contact Center add-on.

  • Webex Calling—This option is available when the customer organisation has Webex Calling license.


For trials, only the Voice Pop Bridge or Webex Calling voice options are available and the Webex Contact Center PSTN option is not available. When a trial is converted to a subscription, the voice option is retained.

Add Dial Numbers

  • For Webex Contact Center PSTN or Voice Pop Bridge:

    1. Log in to your customer organization using the URL https://admin.webex.com and navigate to Services > Contact Center > Settings.

    2. To check the voice platform that is applicable for your tenant on Control Hub, navigate to Services > Contact Center > Settings and see the Telephony Settings section.

    3. Under the Telephony Settings section, enter a dial number and click Add.

    4. Once the dial numbers are added, map dial number with the Entry Point. For more details, see the Entry Point Mappings section in the Cisco Webex Contact Center Setup and Administration Guide.

  • For Webex Calling:

    1. Webex Calling customers do not have to add dial numbers on Management Portal.

    2. Dial numbers must be configured as recommended on Webex Calling as described in the article Manage Numbers in Locations.

    3. Once the dial numbers are added, map them to the Entry Point. For more details, see the Entry Point Mappings section in the Cisco Webex Contact Center Setup and Administration Guide.