Before you begin

If you have more than one CSV file for your organization, then upload one file and once that task has completed, you can upload the next file.

Some spreadsheet editors remove the + sign from cells when the .csv is opened. We suggest you use a text editor to make .csv updates. If you use a spreadsheet editor make sure to set the cell format to text, and add back any + signs that were removed.


From the customer view in, go to Users, click Manage Users and choose CSV Add or Modify Users.


Click Export to download the file and you can enter user information in a new line in the CSV file.

  • To assign a service, add TRUE in that service's column, and to exclude a service, add FALSE. The User ID/Email (Required) column is the only required field.

    When you have multiple subscriptions, you can use the subscription ID in the column header to identify the service you want to add. For example, if you have two subscriptions with the same service, you can specify a service from a specific subscription to apply to the user.

  • If you have an active license template, leave all the service columns blank and the template is automatically assigned for the new user in that row.


If you want to enable Cisco Webex Calling (formerly Spark Call), and have specific directory and external numbers for each new user, then include the leading + for external numbers without other characters, and set SPARK CALL to TRUE.


Click Import, select your file, and click Open.


Choose either Add services only or Add and remove services.

If you have an active license template, choose Add services only.


Click Submit.

The CSV file is uploaded and your task is created. You can close the browser or this window and your task continues to run. To review the progress of your task, see Manage Tasks in Cisco Webex Control Hub.