You can send logs from the Expressway-C to the Webex cloud so we can diagnose issues with Hybrid Services.
Before you begin
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To see this logging option, you must have a supported version of Expressway with Hybrid Services enabled. See this document for more information.
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The Expressway must have port access for HTTPS or secure web sockets outbound to TCP port 443 (secure) for the Webex storage URLs. Find the Webex storage URLs and other network requirements here.
1 | On an Expressway-C node or cluster, go to Send. , and then click |
2 | In the dialogue box that appears, click OK. To search for specific logs:
A notification of the Generated Search Key for the logs appears and the logs are uploaded to the cloud. |
3 | Choose one:
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If there's a network issue, you'll see an error appear in the Expressway interface. In a cluster scenario, even if there's a network issue from the main node, the logs send from the other remote nodes but not from the node on which the command was initiated.