Collect Camera Logs

Use any of the following ways to get camera logs.

Collect the camera logs if you encounter problems with your camera or the camera app. The collected log files are saved as compressed files at the following locations:

  • For Windows:

    C:\Users\<user_ID>\AppData\Roaming\webexdeskcamera

  • For Mac OS:

    Macintosh HD:\Users\<user_ID>\Library\Application Support\Cisco Webex Desk Camera

1

Open the Cisco Webex Desk Camera app.

2

On the Basic tab, locate Camera logs.

3

Click Collect to start logs collection.

4

Click Open to open the directory where the log files are saved.

If you encounter issues when using your camera, use the Cisco Accessory Hub to get camera logs for troubleshooting. The camera logs are saved to the download directory specified in your web browser.


You can only use Cisco Accessory Hub with Google Chrome version 68 and later.

1

Connect your camera to your computer.

2

Go to https://upgrade.cisco.com/accessories in your web browser.

3

Follow the onscreen instructions until the camera serial number and firmware version display.

4

Click Get camera logs at the bottom.

If you encounter issues when using your camera with Webex Meetings, use the Send Problem Report feature within Webex Meetings to capture camera logs for troubleshooting.

1

Click Help > Send Problem Report.

2

Choose a problem type and the meeting or session where you are having issues.

3

Provide some details by adding a description.

4

Click Send Report.

If you encounter issues when using your camera with Webex, you can use the Send logs feature within Webex to capture camera logs are for troubleshooting.

The logs saved at:

  • For Windows:

    C:\Users\<user_ID>\AppData\Local\CiscoSpark\Accessories\current_log.txt

  • For Mac OS:

    /Users/<user_ID>/Library/Logs/SparkMacDesktop/current_log.txt

1

Click your profile picture.

2

Choose Help > Send logs.