You can maintain headset call controls when you have more than one open calling application on your desktop.
All Cisco Headset models can retain call control features when there is more than one open calling client on your Windows or Mac desktop. Instead of broadcasting a button press to all open applications, headset controls only impact one calling application at a time.
For example, you can mute an active call in the Webex app and then answer an incoming Cisco Jabber call through the Jabber UI. While you’re on the Jabber call, call controls through the headset only impact Jabber. When the Jabber call is complete, you can resume your Webex call and maintain call control through your headset.
Keep the following in mind when you have multiple calling apps open on your desktop:
|
The following table shows the minimum headset firmware requirements for multi-app support.
Headset Model |
Firmware Version |
---|---|
Cisco Headset 520 Series |
Headset Firmware 2.3(1) or later |
Cisco Headset 530 Series |
Headset Firmware 2.3(1) or later |
Cisco Headset 560 Series |
Headset Firmware 2.1(1) or later |
Cisco Headset 730 |
Firmware version 1-6-0-150 or later |
Cisco Headset USB HD Adapter |
Firmware version 1-3-12 or later |