Support Policy Guidelines

  • After a Webex site version declares end-of-support (EOS) or end-of-life (EOL) status, the associated Productivity Tools version is also no longer supported. For example, WBS33.0.X has EOL status, so associated versions of Productivity Tools aren't supported.

  • If there's a security enforcement that requires you to upgrade to a minimum version of Productivity Tools, that version becomes the minimum supported version.

  • Cisco reserves the right to make updates to this support policy. Any updates to the policy are reflected in this document.

Deployment Recommendations

Best Practices:

  • Deploy the version of Productivity Tools that was released with the Webex site version.

  • To enable automatic updates for Productivity Tools:

    • In Webex Site Administration, select Configuration > Common Site Settings and enable Automatically update Productivity Tools when new versions are available

    • In Cisco Webex Control Hub, go to Services > Meeting > Sites, and choose the Webex site to configure. Then, click Configure Site > Common Settings > Desktop Application > Automatically upgrade Webex Productivity Tools when New versions are available.


    Automatic updates on Mac require administrator privileges for all versions. If the customer is in a lockdown environment where end users don't have administrator rights, mass deploy updates instead of enabling Automatically update Productivity Tools when new versions are available.

Productivity Tools Compatibility with Webex Site Versions

  • We highly recommend that customers update their version of Productivity Tools to the latest version available.

  • Productivity Tools have forward compatibility with limited backward compatibility.

Productivity Tools Version

Webex Site Version

WBS39.5.x (packaged with the desktop app)

WBS39.5 - WBS39.10

WBS39.6.x (packaged with the desktop app)

WBS39.5 - WBS39.10

WBS39.7.x (packaged with the desktop app)

WBS39.5 - WBS39.10

WBS39.8.x (packaged with the desktop app)

WBS39.5 - WBS39.10

WBS39.9.x (packaged with the desktop app)

WBS39.5 - WBS39.10

WBS39.10.x (decoupled from the desktop app)

WBS39.5 - WBS39.10

EOS and EOL

WBS31 reached EOL on Oct. 26, 2018. Productivity Tools versions 31.x.x.xxx are no longer supported.

WBS32 reached EOL on May 24, 2019. Productivity Tools versions 32.x.x.xxx are no longer supported.

WBS33.6 reaches EOL on Feb. 28, 2020. Productivity Tools versions 33.x.x.xxx is going to be no longer be supported.

Webex Meetings Desktop App Compatibility

With WBS39.10, Cisco decoupled the Productivity Tools with the Webex Meetings desktop app. The Productivity Tools includes the integrations with Microsoft Outlook, Microsoft Office apps, instant messengers, and IBM Lotus Notes. The Productivity Tools from version 39.10.x is only compatible with the Webex Meetings desktop app versions 39.10.x and above.