Our partners and customers in the U.S. can request phone numbers, including 10DLC, directly through the Connect portal as a self-service feature. If you’re located outside of the U.S., you need to contact support for your phone number requests.

The U.S. customers who have created brands using any third-party applications will find the Get Number option disabled in the Webex Connect portal. To obtain the number, they must contact support for assistance.

Getting started with 10DLC

To effectively implement the 10DLC process, partner and customer administrators should follow these steps:

  1. Create a brand and campaign: Begin by creating your brand and campaign. This step is crucial for compliance and proper configuration. For detailed instructions, see the Brands & Campaigns (10DLC) section of the Webex Connect platform guide.
  2. Create or assign a number: After setting up your brand and campaign, assign an existing number or create a new one to associate with your setup. For detailed instructions, see the  Assigning a number to a Campaign ID section of the Webex Connect platform guide.
  3. Registration and flow integration: Complete steps given in the Provision digital channels section of the Set up digital channels in Webex Contact Center article.

The campaign number limitation is 49, but we recommend using 1 number per campaign for optimal performance. If you require more than 49 numbers, contact your partner or account team for campaign number pools.

For a detailed process, see request and support page for 10DLC. This resource provides comprehensive information to help you understand each step involved.

Set up a number for WhatsApp

Ensure that you've followed all steps given in the Provision digital channels section of the Set up digital channels in Webex Contact Center article. Once you've completed until step 5 from the provisioning digital section, see the Channel Asset Configuration for WhatsApp section of the Webex Connect platform guide for configuring WhatsApp.

Support

If you need assistance obtaining a number, contact partner help desk. If you have already created a brand, campaign, or number and it failed, contact the Technical Assistance Center (TAC) for further support. This approach ensures you receive the most accurate support and guidance.