어시스턴트 풀에 어시스턴트 지정

시작하기 전에

Your administrator must have enabled the executive and executive assistant services for you to access and configure it. If you don’t see this setting, check with your administrator.

1

Sign in to User Hub, then click Settings > Calling > Call settings.

The Calling option is available only for users with the Webex Calling license. If you don’t see the Calling option, it means you don’t have the Webex Calling license.

2

Go to Executive section and turn on the toggle.

3

Search and select the users to add to your assistant pool.

4

저장을 클릭합니다.

어시스턴트에 발송된 통화 필터

통화 필터링 옵션을 사용하여 어떤 통화가 어시스턴트에 이동해야 하는지 결정할 수 있습니다.

1

Sign in to User Hub, then click Settings > Calling > Call settings.

2

Go to Executive section and turn on the toggle.

3

Click More settings, and turn on the Call Filtering toggle.

4

다음 옵션 중 하나를 선택하십시오.

  • All Calls—Choose this option to send both internal and external calls to the executive assistant.
  • All Internal Calls—Choose this option to send all the internal calls to the executive assistant.
  • All External Calls—Choose this option to send all the external calls to the executive assistant.
  • Custom Call Filters—Choose this option to ensure that only specific calls are redirected to your executive assistant. If selected, click Add New Filter to develop a custom call filter using the following parameters.

    • Filter Name—Enter the filter name.

    • When—Select your predefined schedule from the drop-down list.

    • Calls from—Select the calls from Any Phone Number, Any Internal, Any External, or Select Phone Numbers that you want to go to the executive assistant. 전화 번호 선택을 선택하는 경우, 추가 세부 사항을 입력합니다.

    • Filter or Don't filter—Choose to filter or not to filter the calls that fit within these parameters.

5

저장을 클릭합니다.

데스크 폰을 사용하여 통화 필터링 옵션을 활성화하거나 비활성화할 수 있습니다. Use the following Feature Access Codes (FAC), which can be entered through the phone keypad to control certain features—to activate or deactivate the call filtering options that you have set up in the User Hub.

  • Activate call filtering (executive) - #61.

  • Deactivate call filtering (executive) - #62.

추가 위치에 통화 알림 활성화

임원 서비스를 사용하여 추가 위치를 알리도록 선택할 수 있습니다. 또한 해당 경고에 벨 소리를 추가하도록 선택할 수도 있습니다.

1

Sign in to User Hub, then click Settings > Calling > Call settings.

2

Go to Executive section and turn on the toggle.

3

Click More settings, and turn on the Location to ring toggle.

4

Choose the Alert Type from the drop-down list:

  • 무음

  • 벨 울림 시작

5

Choose the locations that you want to alert:

  • Single Number Reach (Office Anywhere) location—The phone number specified in your Office Anywhere settings.

  • Mobile location—The phone number specified in your mobility settings.

  • Shared call appearance locations—The devices where shared call appearance is configured.

6

저장을 클릭합니다.

벨 소리 옵션, 롤오버 옵션 및 발신자 ID 프레젠테이션 설정

경고 기능을 사용하여 인바운드 통화, 롤오버 옵션 및 발신자 ID 프레젠테이션에 대해 벨 소리 옵션을 구성할 수 있습니다.

1

Sign in to User Hub, then click Settings > Calling > Call settings.

2

Go to Executive section and turn on the toggle.

3

Click More settings, and choose one of the following Alerting Mode:

  • Simultaneous—Selecting this option rings all the added executive assistant phones at the same time. Any one can pick the call.
  • Sequential—Selecting this option rings the executive assistant phone in the order they appear in the executive assistant table. The call goes to the first executive assistant and then to the second.
4

아무도 응답하지 않는 경우, 통화가 처리되는 방법을 선택합니다.

  • Send to Voicemail—Select this option to send a voicemail to the executive.
  • Forward—Select this option and enter the number to which the calls to be forwarded.
  • Do nothing—Select this option if no action is to be taken.

You can specify the time (in seconds) after which the unanswered calls to be forwarded.

5

회선에서 걸려오는 전화에 대해 어시스턴트 전화에 나타나는 발신자 ID 이름 및 번호를 선택합니다.

6

저장을 클릭합니다.

다음에 수행할 작업

After you've added the assistants into your assistant pool, they can handle your calls the same way they'd handle any other call. Also, assistants can opt in or opt out of the executive assistant service and forward the calls to another destination. For more information, see Manage your executive assistant service.