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Configure your executive service
As an Executive, you can add assistants to your executive pool to answer and place calls on your behalf. You can also specify when and which types of calls are handled by your assistants. Once you've added the assistants, your assistants can either opt in when you need assistance or opt out when you don't need.
Assign assistants to your assistant pool
Before you begin
Your administrator must have enabled the executive and executive assistant services for you to access and configure it. If you don’t see this setting, check with your administrator.
1 |
Sign in to User Hub, then click . The Calling option is available only for users with the Webex Calling license. If you don’t see the Calling option, it means you don’t have the Webex Calling license. |
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Go to Executive section and turn on the toggle. |
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Search and select the users to add to your assistant pool. |
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Click Save. |
Filter calls sent to your assistant
With the call filtering option, you can decide which calls should go to your assistant.
1 |
Sign in to User Hub, then click . |
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Go to Executive section and turn on the toggle. |
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Click More settings, and turn on the Call Filtering toggle. |
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Choose one of the following options:
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Click Save. You can activate or deactivate the call filtering option using your desk phone. Use the following Feature Access Codes (FAC), which can be entered through the phone keypad to control certain features—to activate or deactivate the call filtering options that you have set up in the User Hub.
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Enable call notifications to additional locations
You can choose to alert additional locations using the executive service. You can also choose to add a ring splash to these alerts.
1 |
Sign in to User Hub, then click . |
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Go to Executive section and turn on the toggle. |
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Click More settings, and turn on the Location to ring toggle. |
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Choose the Alert Type from the drop-down list:
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Choose the locations that you want to alert:
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Click Save. |
Set up ring options, rollover options, and caller ID presentation
With the alerting feature, you can configure ring options for inbound calls, rollover options, and caller ID presentation.
1 |
Sign in to User Hub, then click . |
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Go to Executive section and turn on the toggle. |
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Click More settings, and choose one of the following Alerting Mode:
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Choose how calls are handled if no one answers:
You can specify the time (in seconds) after which the unanswered calls to be forwarded. |
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Choose the caller ID name and number to show on the assistant's phone for incoming calls from your line. |
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Click Save. |
What to do next