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24 липня 2018 р. | 5934 переглядів | 7 — користувачі, які вважають цей матеріал корисним
Troubleshoot Your Cisco Webex Training Session
Don't let issues stop you from connecting to your attendees during a training session. Use this doc to address technical difficulties and to manage your session.
Introduction
Use this article as a guide to resolving issues that might occur during your training session. Do not let challenges keep you from connecting with attendees. Consider having a panelist or presenter available to help with technical issues when working with breakout sessions or the Hands‐on Lab.
Addressing Technical Issues
No one joining your session
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Check that the invitation contained the correct URL.
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Verify that you scheduled the event for the correct time zone.
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Contact attendees to rule out technical issues.
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Attendee cannot log in
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Attendee's Cisco Webex Training session loads slowly
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Ask the attendee to log off and log back in again.
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Ask the attendee to close all applications except Cisco Webex.
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Have the attendee clear the Web browser cache and delete temporary files and cookies.
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Verify that the issue is not with the attendee’s ISP by asking them to test a Web page they access frequently.
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Attendee’s audio disconnects
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Your browser crashes
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Open a new browser window and try to rejoin the event using the event number and Host ID.
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If you cannot rejoin, stay on the phone.
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Use a second computer to rejoin the session.
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You are hearing hold music
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Use the audio indicator in the Participants panel to identify whose line it is, then mute that participant.
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Send the participant a chat message asking to take you off hold.
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Explain what happened, and explain how participants can mute their own connections.
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Attendees cannot hear one another
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Make sure that audio connections are not muted.
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Have attendees check their phone or VoIP connections and confirm that microphones or headsets are powered and switched on.
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For VoIP connections, reset a connection by clicking .
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Attendees cannot access breakout sessions
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Tests are not visible
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Attendees cannot connect to the Hands-on Lab
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Managing the Session
The session has late arrivals
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Greet the late arrival when appropriate, but keep the event going.
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Have a cut-and-paste chat message explaining that participants will have access to chat or the event recording later if they need to review what they missed.
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Attendees are Multi-tasking
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Use Attention Tracking to monitor attendees, and adjust your presentation if the audience loses focus.
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Use planned interactivity, such as direct questions or polls, to engage the audience. For example, solicit feedback or input regularly, or call on specific attendees to contribute.
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Ask attendees to mute their audio or do it for them.
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An attendee is causing distractions
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Ask that side-bar conversations be taken offline. You can do this through both audio and private chat.
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Adjust the participant’s privileges (mute audio, remove chat, and annotation privileges).
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If the behavior continues, expel the participant. You might have to lock the event to keep the participant from rejoining.
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Breakout sessions lose focus or run long
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