Webex Calling for Chrome

Prerequisites

Webex Calling for Chrome is available to all Webex Calling users with a Professional license. Visit the Chrome Webstore and search for Webex Calling for Chrome to add it as an extension into your Chrome and Edge Chromium browser. The extension works on desktop operating systems that support Chrome and Edge Chromium. The following operating systems are supported:

Windows 10 and above
Mac OS version 11 Mountain Lion (or later)
ChromeOS
Linux Ubuntu, 22.04.2 or higher

Calling features

Webex Calling for Chrome supports the following calling features:

Incoming and outgoing calls
Search for a user in the corporate directory and call from the search results
Outgoing call from the keypad
Click to call a phone number from any Google workspace application and Chrome web page
Receive inbound call notifications in the web client
Call hold and resume
View history of placed, received, and missed calls from call history
Call transfer—Consult first and transfer now
Voicemail with message waiting indication (MWI) and transcript in the client

Limitations and restrictions

The following are the known limitations and restrictions of Webex Calling for Chrome:

Calling from the web client uses the system's audio input and output devices. The user cannot select a specific device from the client. If you have multiple devices, for example, a docking station with a monitor, then you must select the audio input or output device of the monitor in the OS settings (such as, Windows settings).
You can have only one browser client connected to Webex Calling. If you sign in from another instance of the client, you are signed out from the earlier session.
Web client users in India can’t make or receive PSTN calls.
For administrators only: If you are using Control Hub to view analytics for Webex Calling for Chrome, the endpoint type within the Call Legs by Endpoint Type section of the Calling Media Quality dashboard displays as Unknown.

The browser application type counts against the per-user limit of 35 shared line appearances. If the Webex Calling for Chrome extension fails to register to Webex Calling, have your administrator do the following:

In Control Hub, go to Calling > User call experience > Application line assignment.
Check the Web check box.
If Web is unchecked, remove some shared line associations.

If you are using an older version of the Webex Call extension, we recommend that you migrate to the Webex Calling for Chrome extension.

User
Administrator

Add Webex Calling for Chrome

Before you begin

You must use the Chrome browser version 104 or later to use Webex Calling for Chrome.

1	Go to the Google Chrome web store and search for Webex Calling for Chrome.
2	Click Add to Chrome.
3	Click Add extension.
4	(Optional) Pin the extension to the browser tab.

Sign in to Webex Calling

1	Click on your Chrome browser.
2	Enter your email address and click Next.
3	Enter your account password and click Sign in. Once you sign in to Webex Calling for Chrome, you can see your number in the footer.

Make a call

There are several ways to make a call using the Webex Calling for Chrome.

To call someone, click one of the following menu options:

Menu	What to do
Keypad	Click on the left navigation bar. Enter the extension number or the Direct Inward Dial (DID) number of the person you want to call. Click .
Calling	Click on the left navigation bar to navigate to Call History view. Hover over the contact you want to call and click .
Click-to-call	Hover over a phone number with E.164 format on Google workspace application and/or web page. Click .

Transfer a call

There are two ways to transfer a call—Consult First and Transfer Now (known as blind transfer). You can transfer an incoming or outgoing call to another number using Transfer.

To transfer a call, follow these steps:

Place a call or answer an incoming call.

From (…), select Transfer. The caller is placed on hold while transferring the call to the intended recipient.

Find or search for the intended recipient during Consult First or Transfer Now using one of the following methods:

Directly select the intended recipient in the call history.
Type the intended recipient's name in the search bar.
If you couldn't find the intended recipient using the above methods, click and type the phone number of the intended recipient.

Click Transfer Now or Consult First.

If you selected Consult First, wait for the recipient to answer the call. Unanswered calls are forwarded to voicemail.

Once the intended recipient answers the call, click Complete Transfer.

After the call transfer, Webex Calling for Chrome displays the initial screen.

Hold or resume a call

1	Answer the incoming call.
2	From (…), select Hold. The caller stays connected, but you can't communicate with them until you resume the call.
3	Click Resume to resume the call.

Receive a call

Enable notifications in your operating system and in your Chrome browser to receive a notification on your desktop when there is an incoming call.

To enable notifications in your Chrome browser:

Go to Settings > Privacy and security > Notifications.
Set Default behavior to Sites can ask to send notifications.
Add web.webex.com under Allowed to send notifications within Customized behaviors.

To enable notifications for your operating system:

Windows—Go to Settings > Notifications & actions. Make sure that all the required permissions are set in Notifications. Toggle on Google Chrome under Get notifications from these senders.
Mac—Go to System Preferences > Notifications & Focus. In the application list, click Google Chrome. Toggle on Allow Notifications and select the type of notification Chrome can send.
ChromeOS—Go to the notification area in your system tray or taskbar. Click the clock icon to open a menu. Make sure that the icon Notifications is set to On, all apps. Click Notifications to open the notification settings. Check Chrome Goodies in Allow notifications from the following.

You must allow media permissions for web.webex.com to hear the audio notification for a call.

For the chrome extension to autoplay the ringtone while receiving a call, go to Settings > Privacy and Security > Site Settigs > web.webex.com > Sound and set Sound to Allow.

To answer a call using Webex Calling for Chrome:

1	Click the browser notification on your desktop to restore the Webex Calling for Chrome client. Browser notification for Windows and ChromeOS Browser notification for Mac
2	Click to answer the call.
3	Click to end the call.

Listen to voicemail

shows how many voicemail messages you have. You can listen to your messages at any time. You can also create a personal greeting and customize your voicemail settings from Call Settings.

Action

What to do

Listen to voicemail

Click to view and listen to your voice messages.

You won't see , if voicemail isn't enabled for you.
Click to go to the voicemail screen.

indicates the voicemail is confidential or urgent. You can't forward a confidential voicemail.

View voicemail actions

Click to play your voice message using audio on your computer.
Click to pause and resume the message anytime.
Click to call the person who left this message.
Click to delete the voicemail.
Click and select Mark as Read to mark the voicemail as read.

If the voicemail is already read and you want to mark it as unread, click and select Mark as Unread.

Follow the voice prompts to mark a voicemail as confidential or urgent.

View a transcript of your voicemail

A transcript of the voicemail is displayed along with the options listed in the section View voicemail actions. You can view the transcript for each of your voicemails while you play the message.

The client displays the voicemail transcripts if they are readily available on the server.

The following statuses are available for the voicemail transcript:

Voicemail is being transcribed. Try again in a few minutes—If the voicemail is still being transcribed.
The voicemail could not be transcribed—If there's an issue while transcribing the voicemail.
Transcription is not enabled—If transcription is disabled.
An error occured while fetching the transcript—If the transcript can't be retrieved from the server.

Manage call settings

You can manage your call settings, such as call forwarding, from settings.webex.com. Go to Call Settings > More call settings > Open Webex Calling settings.

Action	What to do
View call setting options	At the bottom left, click Call Settings.

Access your profile

Click your profile picture in the left navigation bar to access your profile.

The following actions are available:

Action	What to do
Sign out	Click Sign out to sign out of Webex Calling.
Call settings	Click Call Settings to access and manage call settings for your Webex Calling profile.

Minimize Webex Calling for Chrome

You can get notifications for incoming calls while your calling application is in the background.

Click Close on your Webex Calling for Chrome client.

If you don't want this messge to be displayed again, check Don't show this again.

Click Minimize Webex to keep the calling application in the background, or click Close Webex to close it. You won't receive notifications if you select Close Webex.

Extension options in Webex Calling for Chrome

You can customize whether your Webex Calling for Chrome client asks for a confirmation before closing. If this option is enabled, after you click Close, you must confirm that you want to close Webex.

To configure the setting, follow these steps:

1	Right-click the Webex Calling for Chrome icon in your browser.
2	Click Options. Alternatively, go to Call Settings on your Webex Calling for Chrome client, then click Open Webex extension options.
3	Toggle Ask before closing Webex on or off to set your preference.

Disable the desktop browser in Control Hub

By default, softphone for a browser is enabled for all Webex Calling users with a Professional license.

To disable it, follow these steps:

Select a User.

Go to Calling > User call experience > Application line assignment.

Uncheck Web to disable Webex Calling for Chrome for the selected user.

As a Webex Calling administrator, you can use the Chrome Enterprise policy list to push the Webex Calling for Chrome extension remotely to the users' browser. For more information, see Understand Chrome policy management and Chrome Enterprise policy list.