I'm Hearing an Echo of My Voice in the Audio Conference.

I'm hearing an echo of my voice in the audio conference.

I hear my own voice echoing in the audio conference.

I'm hearing an echo when I speak in the audio conference.


Causes of an echo or feedback noise in an audio conference:

  • One of the causes of echo in your audio conference is a microphone, or headset with microphone, that is placed too close to computer speakers.
  • If the conference audio is playing through your computer speakers into your microphone.
  • If the conference audio is playing through the speaker of your telephone or mobile device into your microphone.

The following steps apply if you are using the 'Call Me' or 'I Will Call In' option to connect to your audio conference:
  • Disconnect from the audio conference, then rejoin using the 'Call Me' or 'I Will Call In' option.
  • Use the handset or a headset to receive audio instead of using the loudspeaker/speaker of the phone or mobile device.


The following steps apply if you are using the 'Call using computer' or VoIP option to connect to your audio conference: 

  • Test your audio after each troubleshooting step below, and proceed to the next step if the echo still occurs.

To correct the problem:

  • Try moving your microphone or headset further away from your speakers.
  • Try playing the audio from the conference through your headset earphones, rather than through desktop speakers. For best results, high-quality headphones with integrated microphones are recommended. Headsets with standard 3.5 mm audio jacks usually work better than USB or wireless headsets.
  • In the Webex Meetings client the audio input control has evolved in such a way that the settings are adjusted automatically.

Webex – Preferred Audio Settings
When using Computer Audio without a headset please check your audio settings to ensure background noise does not come through your line. 

For Windows users:

Muting all other sounds is the preferred setting. To check, follow these steps:
  1. Right-click on your speaker icon at the bottom right of your screen.
  2. Open Sounds Settings.
  3. Open Sound Control Panel.
  4. Go to Communications tab.
  5. Ensure ‘Mute all other sounds’ is selected.
  6. Click Apply, then OK.

For Mac users:

Ensuring the Input Volume level is at mid-point is the preferred setting. To check, follow these steps:
  1. From Apple menu, select System Preferences.
  2. Open Sound.
  3. Select Input tab.
  4. Ensure your input device is selected and ‘Input Volume’.
  5. Move the sliding scale to mid-point as the preferred setting.
  6. Close the window to save these settings.

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