I'm hearing an echo of my voice in the audio conference
I hear my own voice echoing in the audio conference
I'm hearing an echo when I speak in the audio conference
Troubleshooting guide for echo in a conference
Fix an echo in a Webex audio conference
Causes of an echo or feedback noise in an audio conference:
- A participant has both the computer and telephone audio active.
- The speakers on participants' computers or telephones are too close to each other.
- There are multiple computers with active audio in the same conference room.
- The audio is playing through your speakers/ mobile device into your microphone.
To minimize echo in a conference:
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Mute all lines in the conference, then unmute only those participants that need to speak.
To identify the source of echo:
- Mute all participants in the conference.
- Unmute each participant, one at a time; then talk and listen if any echo from that location.
- Once the echo source is found, apply the corrective suggestions below.
To correct an echo problem – recommendations apply to any device type:
- Try lowering the audio output level from your speakers.
- Try playing the audio from the conference through your headset earphones rather than through desktop speakers. For best results, high-quality headphones with integrated microphones are recommended. Set the audio output at a reasonable level.
- Within a room, it is recommended that the microphone/s and speaker/s of one device be used. In that room, mute all other microphone and speaker elements from co-located devices such as laptops that joined that same meeting.
- If within the room there is a strong background noise either from an audio masking noise generator or from say, a fan, please proceed as follows. For the audio masking noise generator, please reduce its level output. For say a fan, as possible please move the microphone to a more distant location from that noise source.
The following steps apply if you are using the 'Call Me' or 'I Will Call In' option to connect to your audio conference:
- Disconnect from the audio conference, then rejoin using the 'Call Me' or 'I Will Call In' option.
- Use the handset or a headset to receive audio instead of using the loudspeaker/speaker of the phone or mobile device.
The following steps apply if you are using the 'Call using computer' or VoIP option to connect to your audio conference:
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Test your audio after each troubleshooting step below, and proceed to the next step if the echo still occurs.
To correct the problem:
- Try moving your microphone or headset further away from your speakers.
- Try playing the audio from the conference through your headset earphones, rather than through desktop speakers. For best results, high-quality headphones with integrated microphones are recommended. Headsets with standard 3.5 mm audio jacks usually work better than USB or wireless headsets.
- In the Webex Meetings client the audio input control has evolved in such a way that the settings are adjusted automatically.
Webex – Preferred Audio Settings
When using Computer Audio without a headset please check your audio settings to ensure background noise does not come through your line.
For Windows users:
Muting all other sounds is the preferred setting. To check, follow these steps:
- Right-click on your speaker icon at the bottom right of your screen.
- Click on Sounds. This should open the sound properties window.
- Go to Communications tab.
- Ensure ‘Mute all other sounds’ is selected.
- Click Apply, then OK.
For Mac users:
Ensuring the Input Volume level is at mid-point is the preferred setting. To check, follow these steps:
- From Apple menu, select System Preferences.
- Double-click the Sound icon
- Select Input tab.
- Ensure your input device is selected and the ‘Input Volume’ is slides to the mid-point as the preferred setting..
- Close the window to save these settings.