How Do I Create a Dispute in Cisco Commerce Express (CCE)?

How do I create a dispute in Cisco Commerce Express (CCE)?

Can I submit a dispute using CCE tool?

How can I file a dispute for my account?

What information is required to submit a dispute?

To create a dispute:

  1. Log in to the Cisco Commerce Express homepage, click here.
  1. Click the Invoices tab to view all the invoices.
  2. In the Search By drop-down menu, select one of the following options:
  • Customer Name
  • Invoice Number
  • Subscription Id
  1. Enter the Invoice Number or Subscription ID in the Search Invoices field and click the Search icon:
User-added image
  1. Click on the User-added image icon > Create a Dispute.
User-added image
  1. Fill all the required fields:
User-added image
  1. Click on the Submit button.
Note: The customers can review the status of the dispute by checking under invoices tab.

To create a dispute within the invoices:
  1. Click on the hyperlink to view the invoice.
  2. Click on the Create a Dispute hyperlink at the bottom of the page:
User-added image
  1. Fill all required fields:
  • Reason
  • Line Items
  • First, Last Name
  • Email
  • Phone
  1. Click on the Submit button.

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