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To create a dispute:

1. Log in to the Cisco Commerce Express homepage, click here.

• Note: Use your Cisco (CCO ID) username and password.  See the following on how to set up a CCO ID: WBX000027729 - How Do I Set Up a Cisco ID (CCO ID)?

2. Click the Invoices tab to view all the invoices.
3. In the Search By drop-down menu, select one of the following options:

• Customer Name
• Invoice Number
• Subscription Id

4. Enter the Invoice Number or Subscription ID in the Search Invoices field and click the Search icon:

5. Click on the  icon > Create a Dispute.

6. Fill all the required fields:

7. Click on the Submit button.

Note: The customers can review the status of the dispute by checking under invoices tab.

To create a dispute within the invoices:

1. Click on the hyperlink to view the invoice.
2. Click on the Create a Dispute hyperlink at the bottom of the page:

3. Fill all required fields:

• Reason
• Line Items
• First, Last Name
• Email
• Phone

4. Click on the Submit button.