Migrating your Webex Meetings site from US to Canada

Cisco is committed to the protection and privacy of our customers’ data, keeping in mind the unwavering need for additional flexibility and the ability to host data in your region.

With plans to be fully operational in July 2022, the new data center offers the full Webex Meetings stack, meaning you'll have the ability to store data relating to your Webex Meetings site—including authentication data, recordings, transcripts, as well as analytics for Webex Meetings, Messaging, Calling, and Devices—within Canada. Billing and Webex Messaging data (other than analytics) for Canadian customers will remain in the U.S. Building on our commitment to provide full transparency, we will also launch a new user interface in Control Hub to display the location of your organization’s data.

Migrate data center section in Control Hub

Our plan

We'll send you an email asking you to opt in through your Cisco Customer Success Manager or CARE representative. After we receive your request, we'll schedule the migration of your Webex Meetings site from our U.S. data centers to the Canadian data center, and we'll communicate the dates accordingly. We're planning your migration to coincide with your site's maintenance window, which we hope will minimize any disruption and not require additional effort from you.

Can I opt out of the migration schedule?

You can opt out of (and opt back into) the mass migration in Control Hub up to three (3) days before the scheduled migration date. If you can't access Control Hub and you wish to opt out, please submit a support case. If you opt out of the migration plan, you'll still have the opportunity to schedule a future migration by submitting a support case to Cisco after the mass migration has completed (targeted completion in late 2022).

Contact Cisco Technical Support or your Customer Success Manager (CSM) for any further information.

Choose a Webex Meetings site to migrate or opt out of

  1. Sign in to Control Hub at https://admin.webex.com, go to Migrations.
  2. Scroll to the Canada data migration section and click View.
  3. Click View Details in the Meetings section.
  4. Toggle the switch next to the Webex site that you want to migrate or opt out of in the Opt in column.
Impacts on Webex services during migration

Webex sites that are opted in for migration are scheduled during the normal Webex site maintenance windows. Although the migration won't cause any major disruptions, here are the impacts to Webex services that your organization might run into.

Webex Meetings

  • Hosts and participants may experience some trouble when attempting to host or join meetings that are scheduled during the site maintenance window.

  • Participants may disconnect from meetings that are held during the site maintenance window and won't be able to join again unless the host restarts the meeting.

  • Data for one-time and reoccurring meetings that were scheduled to take place 13 months ago but never had meeting activities won't be available after the migration. Existing scheduled meetings won't be affected.

  • Historical reports for Webex Events (classic) and Webex Support won't be available after the migration has finished. Download any necessary reports before the migration happens if you wish to keep them. The affected reports are:

    • My WebEx > My Reports > Event Center > Registration Report

    • My WebEx > My Reports > Event Center > Attendance Report

    • My WebEx > My Reports > Event Center > In-Event Activity Report

    • My WebEx > My Reports > Event Center > Event Recording Report

    • My WebEx > My Reports > Event Center > Attendee History Report

    • My WebEx > My Reports > Support Center > CSR Activity

    If you didn't save any of these reports after the migration has finished, you can open a service request with Cisco support to request for them.

  • Data for Recent Personal Rooms will reset after the site migration on both the Webex site and in the Webex Meetings desktop app. Users can only see the Recent Personal Rooms that they joined after the site migration.

    Recent Personal Rooms example in a Webex site

Webex Edge Audio

If your organization uses Webex Edge Audio, then the configurations will still be the same after the migration has finished. But to make sure that the most optimal media path is chosen, the Lua script needs to be updated in CUCM after the migration has completed. To do this:

  1. Sign in to Control Hub and go to Meeting > Select the migrated site > Configure Site > Audio Settings.
  2. Under Edge Audio Customer Global Call-in Numbers, click on the Generate Lua Script button.
  3. Export the script in a .lua format.
  4. Go to the document and follow steps 1-7 in the Create SIP Normalization Script from the Webex LUA Script secrion.
  5. In Cisco Unified CM Administration, go to Device > Trunk and select the SIP trunk created for Webex Edge Audio.
  6. Update the existing SIP Normalization Script to the new one that you created in step 3.
  7. Save and reset the SIP Trunk.
Eligibility for Canada migration

All existing Canadian customers are eligible to migrate their Webex Meetings sites from data centers in the United States to the data center in Toronto during the announced migration plan.

For new customers, if you provision your Webex site in one of the following time zones, then your Webex Meetings services and data will be automatically provisioned in the data center in Toronto:

  • America/Edmonton—GMT -07:00
  • America/Halifax—GMT -04:00
  • America/Regina—GMT -06:00
  • America/St. Johns—GMT -03:30
  • America/Toronto—GMT -05:00
  • America/Vancouver—GMT -08:00
  • America/Winnipeg—GMT -06:00