Cisco provides full E911 support to contact center agents using WebRTC through Agent Desktop through RedSky's advanced cloud-based system. This provides precise location data information to emergency responders, and minimizes response times in critical situations.

As agents, you can maintain the accuracy of your location information across multiple offices by utilizing the RedSky MyE911 application. This ensures that your whereabouts are up-to-date at all times, providing an additional layer of security and efficiency.

The RedSky MyE911 application is a comprehensive software solution installed on the client's machine, intended to track the geographical movement of nomadic agents across various offices, sites, and locations. The application identifies the agent's location by tracking network characteristics, including but not limited to, IP address and SSID.

In situations where the application does not recognize the current network characteristics, it will intelligently prompt the agent to input new location information. This ensures the application always has the most recent data on the agent's whereabouts.

One of the fundamental advantages of the RedSky MyE911 application is its role in enhancing the accuracy of emergency call location information. By continuously updating its location data, the application can provide precise, up-to-date location information in case of an emergency call. This reliability makes it an integral component of any agent's toolkit, ensuring that critical information is accurate when it's needed most.

For access to and download instructions for the RedSky MyE911 application, contact your Information Technology (IT) department or System Administrator. They will provide you with the necessary setup data, including crucial system host information. During the application setup process, you will be prompted to enter this information.

Additionally, as an integral part of the setup procedure, an email containing a verification code will be sent to your registered email address. The receipt and entry of this verification code are essential to the successful completion of the installation process.

This setup process ensures that the RedSky MyE911 application is correctly installed and configured, ensuring optimal performance and effective tracking of your location information for enhanced emergency call accuracy. For more information, see the Installation section of RedSky documentation.

Install MyE11 app

  1. Launch the MyE911 Setup Wizard. Click Next.
  2. Navigate to the Advanced Settings page. Fill in the necessary details. Ensure that the RedSky Cirrus Cloud Host field is populated with the value https://wxc.e911cloud.com
  3. Click Save to save your entries and proceed.
  4. Click Install. Select a folder for installing the files to commence the installation process.
  5. Click Finish.

Post-installation

After successful installation of MyE911 app:

  1. The MyE911 application launches automatically.
  2. A dialog box appears, prompting you to confirm your email address. After confirmation, a verification code will be sent to the provided email address.
  3. Check your inbox for the verification code. Enter the code in the prompted field and click Verify.
  4. The application checks whether a valid location is available or not. If not available, the RedSky location configuration page opens, allowing you to enter and verify your current location.

System Restart

When you restart your laptop or machine:

  1. MyE911 app displays a message — "I found you here", with your location details, if it can still recognize your location.
  2. If your location has changed, the RedSky location configuration page reopens and prompts you to update and verify your new location.

Location information

The MyE911 app enables an agent to manage and inspect locations from both Corporate and Personal lists. This helps the agent to accurately select the appropriate Office site or modify their present location within their Personal location list. It's crucial to maintain the accuracy of all location information to ensure that Emergency Services are sent to the correct location when needed.

After the initial installation of the MyE911 app, or when the agent is situated in an unfamiliar and unregistered location, the application displays a message indicating its inability to identify the agent's location. Consequently, the agent is redirected to the location configuration screen. This feature underscores the application's commitment to providing precise location data, ensuring optimal service from emergency response units.

  1. On the Welcome screen of the MyE911 application, click Add Location and Set as Current. This initiates the location setup process and navigates you to the Add Location screen.
  2. Enter a descriptive location name that represents your current location, such as 'Home', 'South Region Office', or 'Main Office'.
  3. Enter your exact address. As you start typing, a drop-down list of potential matches appears. Choose the correct address from this list.
  4. You can provide additional location details for more clarity, such as 'Floor 3', 'South Wing', or 'By Photocopier'.
  5. After entering all the necessary information, click Add and Set Current Location.
  6. A confirmation message appears, verifying that your location has been successfully set up.
  7. For future instances, when you start your laptop or machine from the same location, a confirmation message is displayed, indicating that the system recognizes your location.